Sales Support Analyst 1

It’s a great time to join AAA The Auto Club Group! 

Job Type:

Provides support to Auto Club Group (ACG) sales/club delivery systems including input, analysis, research and maintenance of agent pay issues/club service issues.  Acts as a resource for management and agent questions pertaining to various sales and/or club issues (e.g. agent number changes, agent appeals, technical support, product and payments, agent appointments, agent contests and recognition programs, club products: tickets, driving permits, legal fee reimbursements, etc.).  Analyzes data and maintains computer tables to ensure accurate reports and management information. 

Provides support to the customer service helpline and/or responds to telephone inquiries and e-mail requests.  Documents and maintains records to track problems/concerns regarding various pay or product issues.  Analyzes and processes information that may include the following: house book cuts for agents, pay information to accounts, agent award measurements, ticketing inventories, agent commission adjustments/exemptions, etc.  Works with various departments (Payroll, Corporate Disbursements, General Counsel, etc.) in support of field/club operations and may develop communication and/or assist in the development of training programs to ensure field personnel have current information regarding updated processes and revised/new programs.

Education:

College level coursework in Business Administration, Computer Science, Marketing, Communications or a related field, or related work experience in a customer service or business administration environment. 

Experience:

• P.C. software applications (e.g. Excel, Word, Access, Callidus, PeopleSoft, etc.)
• Database record maintenance and reporting
• Navigating multiple sources of information and applying information as needed
• Investigating problems and providing information and timely follow-up to customer/client
• Preparation and presentation of materials
• Analyzing, interpreting and summarizing technical information
• Performing basic mathematical calculations including statistics
• Serving as a team member on projects

Knowledge and Skills:

• Developing and analyzing system generated reports and data relating to various sales support functions (e.g. sales production, commissions, incentive payments, agent recognition/contests, ticket inventory, change of agent, agent appointments, etc.)
• Responding to customer service helpline/telephone inquiries/e-mail requests
• Developing and documenting standards, methods and procedures
• Working in a team environment and communicating effectively with others
• Working independently and setting appropriate priorities to meet deadlines
• Strong writing skills for report/technical writing.  (A writing sample may be required at time of interview)

Knowledge and skills:

• Commission registers and reports
• Sales policies and procedures
• Travel policies and procedures
• Sales compensation and/or transfers
• IPM
• Sales rules
• Intranet/internet on-line documentation
• Payroll files
• Agent support functions
• Branch ticketing procedures
• Branch policies and procedures
• Maintaining statistical and financial records for accounting purposes

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come in to an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or team building events.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.