Travel Tech Support Analyst

Aobmid

OtherSupport Analyst

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Quick Summary

Key Responsibilities

Provides technical and analytical guidance to project team staff to ensure innovative and effective recommendations and resolutions for problems.

Technical Tools

OtherSupport Analyst

Job Type:

Full time

Hourly

This role serves as a key liaison between travel users, technical teams, and business partners to support and improve automated travel systems. The position identifies operational needs, supports system enhancements, and participates in projects from development through implementation. This position also helps ensure reliable processes and effective technology solutions for the business, by auditing systems and data for accuracy and integrity.

Responsibilities

~1 min read

Provides technical and analytical guidance to project team staff to ensure innovative and effective recommendations and resolutions for problems. Assists with problem resolution and supports on-going utilization. Assists in training field travel users in the use of hardware, APOLLO applications, AXIS, Travelport Cruise software, web sites and on-line manuals. Conducts presentations as necessary. Assists in technology (application software, hardware, etc.), deployment in field and administration. Provides support for the installation of PC hardware and application software in field locations or administration.

Assists in coordinating the development and distribution of user training materials for travel systems and applications developed in-house. Provides support at locations or via phones, as required.

Supervisory Responsibilities (briefly describe, if applicable, or indicate None):

None

Requirements

~1 min read

Education (include minimum education and any licensing/certifications):

High school diploma or equivalent

Experience:

Use of APOLLO and/or other travel reservation systems
AXIS travel front office system
Travelport Cruise
Agent Max application
Using a variety of software applications including Microsoft Word, Excel, etc.
Analyzing information and data flows in automated systems
Working effectively in a team environment
Analyzing and resolving problems
Analyzing and presenting process improvement issues
Formatting data for reports, presentations, etc.
Organizing and planning effectively
Working under pressure to complete assignments in a timely manner

Knowledge and Skills:

Ability to analyze automation opportunities, research alternatives and recommend solutions
Assist in the implementation of field automation tools
Assist in user training for successful implementation of field automation tools
Learn new software projects as needed
Communicate effectively with others in a work environment and with the public
Demonstrate strong written communication skills
Travel and work on weekends and for extended hours when necessary

Bachelor’s degree in Computer Science, Business Administration, or related field.

What We Offer

~4 min read

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

Starting pay ranges from $28.00 to $30.00 per hour, based on experience.

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

✓Medical plans with multiple coverage options, including HSA eligibility.

✓Prescription drug coverage.

✓Dental and vision benefits.

✓Employee Assistance Program (confidential support services).

✓Company-paid basic life insurance.

✓Optional supplemental life insurance and dependent coverage.

✓Short-term and long-term disability coverage.

✓Critical illness, accident, and pet insurance options.

✓401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.

✓Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

✓Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.

✓Paid Holidays: Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

✓Paid leave programs, including parental, bereavement, jury duty, and military leave.

✓Tuition assistance (up to $5,250 annually; 80% covered by ACG).

✓Professional certification support with 100% reimbursement for eligible programs.

✓Opportunities for career development and advancement.

✓Complimentary AAA membership with roadside assistance and travel discounts.

✓Adoption assistance program.