Travel Technology Support Analyst

Job Type:

The Travel Tech Support Analyst provides day-to-day support, guidance, and training for Travel Agents on travel systems and technology tools. Serves as a key resource for troubleshooting issues, answering questions, and communicating system updates, enhancements, and resolutions. Assists with technology adoption, user access, training materials, and help desk support, while collaborating with internal teams on system testing, accounting corrections, and continuous improvements to travel technology platforms. 

• →Serves as a key liaison between travel users, technical teams, and business partners to support and improve automated travel systems. 
• →Provides technical and analytical guidance to project team staff to ensure innovative and effective recommendations and resolutions for problems.  
• →Assists with problem resolution and supports on-going utilization. 
• →Assists in training field travel users in the use of hardware, APOLLO applications, AXIS, Travelport Cruise software, web sites and on-line manuals. 
• →Conducts presentations as necessary.  
• → Assists in technology (application software, hardware, etc.), deployment in field and administration. 
• →Provides support for the installation of PC hardware and application software in field locations or administration.  Assists in coordinating the development and distribution of user training materials for travel systems and applications developed in-house.   Provides support at locations or via phones, as required.

Experience:

• Previous experience working in a similar role in a Travel Department
• Previous experience working with Amadeus, Apollo and Travelport, Revelex and ServiceNow

• 1-year experience in Travel industry required.
• 1-year GDS experience required, preferably Sabre.
• 1-year Salesforce experience preferred.
• 1-year experience in supporting frontline agents preferred.

• Good interpersonal skills including ability to speak to and moderate small groups.
• Good skill in using PC applications such as MS Word and Excel.
• Good organization skills.
• Good listening skills.

Work Environment: Works in a remote/virtual environment. May be asked to travel to ACG office location for workshops, meetings, etc. 

Health & Wellness 

·         Medical plans with multiple coverage options, including HSA eligibility. 

·         Prescription drug coverage. 

·         Dental and vision benefits. 

·         Employee Assistance Program (confidential support services). 
 

Financial Protection & Insurance 

·         Company-paid basic life insurance. 

·         Optional supplemental life insurance and dependent coverage. 

·         Short-term and long-term disability coverage. 

·         Critical illness, accident, and pet insurance options. 
 

Retirement & Savings  

• 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.  
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.  
    

Time Off & Leave  

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.  
• Paid Holidays: Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.  
• Paid leave programs, including parental, bereavement, jury duty, and military leave.  

Career Growth & Education 

• Tuition assistance (up to $5,250 annually; 80% covered by ACG). 

• Professional certification support with 100% reimbursement for eligible programs. 

• Opportunities for career development and advancement. 

Additional Perks 

• Complimentary AAA membership with roadside assistance and travel discounts. 
• Adoption assistance program. 

This position is expected to remain posted through 10/31/2026; however, it may close at any time once a qualified candidate pool is identified.

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Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.