AAS - Associate Program Manager

ACRS seeks a full-time Associate Program Manager - Title XIX Case Management Program in our Aging and Adult Services department who assists the Program Manager to manage and supervise the operations of the Title XIX Case Management Program services for vulnerable elders and adults with disabilities. Supports the Title XIX Case Management program manager in strategic program planning and implementation. Develops collaborative relationships within the team and with external social service providers. All duties are performed with a commitment to our core values of Equity, Inclusion, Diversity, and Belonging, fostering a respectful and supportive environment for all. ***Schedule: Mon-Fri, no weekend work!   COMPETITIVE BENEFITS PACKAGE INCLUDES: Pay range is between $81,800 to $88,700 annually. Can increase based on experience. ACRS pays 100% for employee only HMO/Virtual Plus medical benefits.  Additional options are covered anywhere from 75% to 85%. Vision insurance is available at a very minimal cost. ACRS pays 100% of your life, AD&D and long-term disability insurance on or coinciding with your date of hire. Employer paid ORCA card and vanpool program. Free on site parking available at Main Office Paid Time Off: 8 hours of vacation accrued monthly from day 1, available to use after 6 months of employment. 6 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period. 32 hours (max) of wellness leave per year, available to use upon hire, no waiting period. Wellness leave hour amount is subject to proration based on the calendar month of hiring. 13 paid holidays annually. IT equipment provided, with telecommuting reimbursement available. 403b Retirement Savings Account eligibility. Simplified Employee Pension available after 2 years. Employee Assistance Program.   ESSENTIAL JOB FUNCTIONS: Responsible for supporting the CM Program Manager in day-to-day supervision and operations of Title XIX case management with expectation to meet all Program contract requirements. Provides back-up to Program Manager in reviews and approval of Rule Exception Requests (ETR). Supports Program Manager with training on CARE assessment tool, program policies and guidelines to program staff.  Collaborate with Program Manager to prepare instructional and informational material regarding program services. Primary contact to manage the Client Flexible Funding (CFF)  Directly supervises Program nurse consultants and other CM team members. Plans, directs, and supervises work assignments; schedules 1:1 monthly meeting with CM staff to monitor work performance ensuring quality and contract compliance; conducts timely performance reviews as needed; approves salary increases per agency budget and policies. Takes formal, corrective action to ensure high quality consumer services, including input to dismiss employee; resolves complaints and grievances lodged by supervisors. Conducts case staffing to assist case managers with challenging case situations. Supports comprehensive complex case reviews to guide case managers with challenging situations, ensuring optimal care delivery and proactive risk management.  Responsible for screening, interviewing, and hiring new employees. Trains and orients new employees on program work and assignments as well as agency policies and procedures. Plans, develops, and conducts training both in-house and in the community; provides and arranges for formal staff training; provides on-going consultation to staff; arranges for appropriate case consultation by other professionals, as needed.  Serves as the program manager back-up and the program’s liaison to the AAS Director during the absence of the program manager. Assists the program manager in the preparation of month reports and billing. Participates in the program’s quality improvement, contract compliance, and client service excellence initiatives.   Reviews, analyzes, and monitors client service statistical reports. Utilizes reports to evaluate program performance and identifies program development needs.  Represents the Case Management Program in meetings and conferences. Attends and participates all agency, program and team meetings, in-service trainings, and supervision, program related community and lead organization meeting as assigned.  Assists the Program  Manager and AAS Director with program planning, program audits, proposal writing and funding negotiations.     POSITION QUALIFICATIONS: Education and Experience: Master’s degree (social work, behavioral or health sciences preferred); Two (2) years paid social services experience, and two (2) years direct supervisory experience; with bilingual or bicultural skills relevant to the position.  OR Bachelor’s degree in social work plus three (3) years of providing direct human services and one (1) year of direct supervisory experience, experience with bilingual or bicultural skills relevant to the position.  OR Bachelor's degree in behavioral and health sciences; with four (4) years paid social service experience, and two (2) years of direct supervisory experience; with appropriate bilingual or bicultural skills relevant to the position.  Completion of Case Manager training program including State sponsored CARE Policy Training, CORE and CMAT, beneficial.   Cultural Humility: Ability to effectively communicate with individuals with diverse backgrounds and perspectives.  Ability to provide effective and respectful quality care and services that are responsive to diverse cultural beliefs and practices.   Knowledge and Skills: Fluency in Asian and Native Hawaiian/Pacific Islander language preferred. Multilingual and multicultural communication skills are highly valued.  Proficient customer service skills with a strong emphasis on empathy, compassion, understanding, and patience.  Strong time management and problem-solving skills, with the ability to adapt to constant change and think critically.  Conflict resolution skills to effectively mediate between clients and staff.  Ability to work under pressure; plan, supervise, and train multilingual and multicultural staff and effectively organize work. Knowledge of principles, practice methods of social case work, principles of human behavior, various aspect of the aging process; the aging network service delivery system; other service delivering systems in the community; the purpose of the Community Living Connection (CLC) and Title XIX Case Management programs and the services it provides; and the responsibilities of CLC and CM staff.   Familiarity with how common adult illnesses progress and its impact on daily tasks preferred.  Ability to make sound mental judgments regarding safe environments during client assessments. Technical Skills: Effective ability to navigate a personal computer.  Competency in use of the Microsoft Office, word, excel and other relevant software apps such as data-entry outlook email, teams, zoom and other web-based applications.  Efficiently research and perform various tasks via the internet.  Additional Requirements: Must have reliable transportation. If using a personal or agency vehicle to fulfill job duties, must have a valid driver’s license and be insurable under ACRS’s auto policy. If using personal vehicle, must have current auto insurance.  Follows all agency policies and procedures as outlined in the Employee Handbook.    WORKING CONDITIONS: The position requires regular mobility within the office or workspace, may involve sitting for extended periods throughout the day and the ability to handle objects, tools, or controls.  Occasional lifting or moving of up to 20 pounds may be required. May involve tasks where visual acuity is beneficial. This position is hybrid, with work divided between remote and on-site locations and may vary depending on the program needs. Approximately 50% of the work will be conducted on-site or in-person (home visits) while the remaining 50% will be performed remotely (telecommuting). These hybrid work expectations are subject to change at the agency’s discretion. The noise level in the work environment is moderate.