Install Manager

You know what it takes to run a successful installation operation: prepared crews, clear expectations, quality workmanship, and a leader who earns the team’s trust.

At Action Garage Door, we’re looking for an experienced Installation Manager to lead our residential and commercial installation teams. If you’ve built your career in garage doors, construction, or another skilled trade—and have a track record of developing people and improving field performance—this is an opportunity to put that experience to work.

You’ll own the day-to-day performance of the installation department, helping crews work safely, complete jobs correctly, and deliver an excellent customer experience. Working closely with our Installation Coordinator, Sales, Warehouse, and Customer Service teams, you’ll keep jobs moving and address challenges before they become costly delays.

• Lead, coach, and develop residential and commercial garage door installers.

• Set clear expectations for productivity, workmanship, safety, professionalism, and customer satisfaction.

• Provide regular feedback, conduct performance reviews, and address performance concerns promptly and professionally.

• Identify training needs and help installers strengthen their technical skills and efficiency.

• Support recruiting, interviewing, onboarding, and training new team members.

• Build a culture where employees receive the support they need and take ownership of their results.

• Oversee daily installation activity, crew readiness, job progress, and completion.

• Partner with the Installation Coordinator to align scheduling with crew availability, skill levels, job requirements, and capacity.

• Confirm crews have accurate job information, materials, tools, and equipment before arriving onsite.

• Conduct jobsite visits and quality inspections to reinforce installation standards and support field teams.

• Resolve installation challenges, callbacks, warranty issues, and rework efficiently.

• Ensure completed work is documented accurately and promptly in ServiceTitan.

• Monitor productivity, labor efficiency, job completion, installer utilization, and installation revenue.

• Track quality, callbacks, rework, and customer satisfaction to identify improvement opportunities.

• Develop practical action plans that improve performance and prevent recurring problems.

• Manage labor costs and material usage to support installation profitability.

• Improve processes that increase capacity while maintaining safety and workmanship.

• Partner with Sales to clarify specifications, assess jobsite conditions, and address potential installation challenges.

• Coordinate with Warehouse personnel to ensure material accuracy, availability, and proper job preparation.

• Work with Customer Service and Sales to resolve escalated customer concerns.

• Keep leadership informed about staffing needs, department performance, and operational challenges.

• Reinforce company safety policies, manufacturer requirements, and proper installation procedures.

• Maintain high standards for jobsite cleanliness, customer communication, and professional conduct.

• Experience leading installation crews, field operations, or skilled trades teams.

• A demonstrated ability to coach employees, establish expectations, and improve team performance.

• Experience managing productivity, labor efficiency, workmanship, and operational results.

• Technical knowledge of installation practices, tools, equipment, and jobsite safety.

• Strong planning, problem-solving, and decision-making skills.

• The ability to manage competing priorities and adapt when field conditions or schedules change.

• Clear, professional communication with employees, customers, and leadership.

• Confidence using technology, operational systems, and performance reports.

• A valid driver’s license and the ability to travel to jobsites as needed.

• Garage door industry experience, including residential and commercial installation.

• ServiceTitan experience.

• Experience reducing callbacks, improving crew utilization, or increasing installation capacity.

Your impact will show in a team that works safely, communicates clearly, and consistently delivers quality installations. Crews arrive prepared, jobs are completed correctly the first time, and callbacks and unnecessary costs decline.

You’ll develop capable installers, improve department efficiency, and help Action Garage Door support continued growth while protecting the customer experience.