Customer Service Advisor - Part Time

Location:  Halifax

Department:  Contact Centre

Contract type:  Permanent, part time

Shift Pattern:

• 30 weekly working hours, to be worked from 8:30am to 2:30pm, Monday to Friday.
• 22.5 weekly working hours, to be worked from 8:00am to 12:30pm, Monday to Thursday.
• 9 weekly working hours, to be worked from 5:30pm to 10:00pm, Saturday and Sunday.

We’re looking for a Customer Service Advisor to join our 24/7/365 Contact Centre team!

The Customer Service Advisor is responsible for being the first point of contact for our customers. The purpose of the role is to deliver excellent customer service, champion our company values and fulfil our mission of making someone’s bad day better.

With being the first point of contact, a Customer Service Advisor combines both compliance with process and procedures as well as building rapport with customers directly on the phone.

Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.

• →Receiving a high volume of inbound calls from Customers and third parties.
• →Using Activate Groups bespoke software and databases to accurately record the information provided.
• →Work within agreed Customer SLAs and personal KPIs.
• →Collaborating with other teams across the business.
• →Communicating with other companies as necessary to resolve queries.

• Essential:
• Thrives in a high-pressure environment, with the ability to handle high volume of calls on a daily basis.
• Strong attention to detail and accuracy skills.
• Obtain a great understanding of systems and processes.
• Ability to adapt to change.
• Great multi-task and prioritisation skills.
• Strong ownership on delivering exceptional customer service.
• Obtain a continouos improvement mindset to strive for better.
• Deliver on commitments. Do what you say you are going to do and don't let other people down.
• Proactive approach to the issues you face.

Desirable:

• Previous experience working in a Customer Service role.
• Previous experience in a telephony-based role.

At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.

Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.

We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning.

Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.

Activate Group is a fast-growing business approaching 1,000 team members nationwide.

We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.

We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.

We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.

Our purpose underpins everything we do: Make someone’s bad day better

Our values define how we work with our team members, customers and suppliers:

• Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better – Be bold. Challenge the norm - make small improvements often.
• Win together – Be a team player. Win together, learn together, respect each other.