IT Assistant / Help Desk (Entry Level)

Established in 2001, ACTS-Aviation Security has grown to become one of the leading providers of security solutions to the US aviation market.  ACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. With corporate offices in Chicago, and operational centers at more than 30 airports across the United States, ACTS provides nationwide coverage. As an ICTS Europe subsidiary, ACTS offers unmatched experience, expertise, quality and innovation.  ACTS Security Agents are proud of their role in aviation security and have the opportunity for advancement – the ideal place to build a career in aviation security.

ACTS is seeking a IT/Help Desk Assistant to join the IT team in our Des Plaines, Illinois Corporate Office. The ideal candidate will have previous experience supporting the management of an organizations information systems.

Position Summary:

The Information Technology Assistant / Helpdesk will assist and aide the IT Manager in all matters related to the internal and external security, support and management of the organization’s information systems.   

Essential Duties and Responsibilities:

• Provide helpdesk support for organization.

• Organize resources so they are easy to locate.

• Resolve customer issues with company products.

• Answer other customer questions and offer them access to helpful resources.

• Direct questions to the right department when needed.

• Ensure customer satisfaction.

• Manage all desk administrative duties.

• Maintain accurate records of interactions with customers and recurring user problems.

• Asist in MDM tasks, including application deployment, device profile and deployment.

• Assist in vulnerability management.

• Assist Manager IT in the development and execution of company technology strategy.

• Work across the organization to identify and resolve technology challenges and opportunities.

• Assist in SharePoint management.

Education:

• Previous experience working as Help Desk clerk using remote support tools

• High school graduate mandatory, college preferred

• SSCM experience

• Intune MDM experience

• AAD / AD experience

• MS Defender experience

• Microsoft Desktop support experience

Work Experience:

• Strong IT leadership experience (2-5 years)

Job Skills:

• Strong written and verbal communication skills

• Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent

• Interpersonal skills that function to create connections and positive experiences for customers

• Technological skills specific to the company’s products and trouble-shooting practices

• Patience with customers and ability to remain calm

• Project management skills

• Organizational abilities

Communication Skills:

• Strong customer management and communication skills

• Strong oral and written communication skills

• Ability to communicate internally and externally with disparate

Certificates, Licenses and Registrations:

• MS Certifications a plus

Travel:

• Schedule flexibility ability to travel up to 10%

Environmental Requirements:

• Most work performed in office