Rapid Rehousing Case Manager

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. 

1. Conducts comprehensive initial screening process to determine eligibility for program services, providing assessment, intake and enrollment where appropriate. 

1. Assist client in developing Individual Service Plan (ISP), assess progress and problem-solving barriers to self- sufficiency regularly. 

1. Monitors client’s compliance with Program Agreement. 

1. Serves as an advocate and liaison for assigned caseload clients receiving ACTS Housing Services. 

1. Provides Housing Location Services to include but not be limited to:

1. 1. Seeking and securing new housing opportunities and resources to assist homeless households,

1. 1. Maintaining on-going relationships with landlords and other housing providers,

1. 1. Acting as the liaison between landlords and homeless households, and 

1. 1. Negotiating leases on behalf of homeless households in collaboration with the household and PWA CoC 

1. Provides education and information in building client self-sufficiency around family systems, housing, budgeting, employment, educational training, health and other human services with an emphasis on long-term housing and economic stability.

1. Makes referrals to other services as needed and works with other community partners to provide collaborative services to clients. 

1. Executes their assigned program funding within the approved budget and in compliance with funding source requirements.

1. Enters and updates information into the Homeless Management Information System (HMIS), SharePoint and other client databases as required. 

1. Maintains client files in accordance with ACTS guidelines and other accrediting agencies for program and grant requirements. 

1. Participates in regular supervision with Program Supervisor by providing regular updates and preparing case presentations. 

1. Completes required 40 hours of training annually including CPR, First Aid and NARCAN certification and other human service trainings.  

• Excellent verbal and written communication skills. 

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Strong supervisory and leadership skills.

• Ability to prioritize tasks and to delegate them when appropriate.

• Working knowledge of MS Word, Excel, Outlook, and Internet navigation

• Ability to function well in a high-paced and at times stressful environment.

• Have a valid driver’s license, acceptable driving record, current auto insurance, and daily access to a personal vehicle

• Excellent customer service skills.

• Preferred – CPR and First AID Certification

• Proficient with Microsoft Office Suite

• Bilingual capability (English and Spanish, French or Arabic)

• Meets one of the following three criteria, required:

• A bachelor’s degree in human services, behavioral sciences or allied field (including criminal justice, education and psychology)

• AA degree in human services, behavior sciences or allied field (including criminal justice, education and psychology) with 4 years of documented related experience

• No college degree in human services, behavioral sciences or allied field (including criminal justice, education and psychology) with 5 years of documented related experience.

• A bachelor’s in human services or behavioral sciences, preferred.

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

ACTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The unlawful or unauthorized use, abuse, solicitation, theft, possession, transfer, purchase, sale or distribution of controlled substances (including medical marijuana), drug paraphernalia or alcohol by an individual anywhere on Organization premises, while on Organization business (whether or not on Organization premises) or while representing the Organization, is strictly prohibited. Violation of this policy will result in disciplinary action, up to and including discharge. d including discharge.