Customer Insights and Experience Analyst

Based in St Ives, Cambridgeshire, our golf products are recognized globally for their unmatched quality, made possible by the dedication and pride we put into everything we do.

Do you love digging into customer feedback and data, spotting trends and turning insight into action?

At Acushnet, the customer is at the heart of everything we do. We're looking for a curious, data-driven insights specialist who loves understanding customer behaviour and using insight to make a real difference.

Based at our offices in St Ives, Cambs and working closely with other functions across the business, you'll analyse customer feedback and performance data, uncover opportunities for improvement, and help shape a better experience across every customer touchpoint. Most importantly, you'll make sure customer feedback doesn't just get heard -  it leads to meaningful change.

You'll play a key role in helping us better understand our customers and shape the experiences we deliver. Here's what a typical week could look like:

• Customer visits to get first hand feedback on our service offerings
• Analysing surveys and aligning to the in-person survey
• Collaborating with teams across the business to identify opportunities for improvement, address root causes, and drive data-led actions that enhance processes and improve customer experience.
• Measuring the impact of changes and tracking progress against key customer experience objectives and metrics.
• Mapping customer journeys to understand the end-to-end experience and identify the moments that matter most. 
• Designing, managing and evaluating customer surveys, including CSAT, NPS across the areas that matter most.
• Transforming complex data into clear, meaningful insights through reports, dashboards and presentations that drive action.  
• Using customer data to shape stories that can help our colleagues across the business appreciate the customers expectation and experience.
• Championing a customer-centric, continuous improvement culture, ensuring customer feedback remains at the heart of decision-making.

We’re looking for someone with many of the following skills and experiences, but don’t worry if you don’t meet every requirement. We value potential as much as experience and would still encourage you to apply.

• Experience in Customer Insights, Customer Experience, Business Analysis or a similar role.
• Strong analytical skills and the ability to interpret quantitative and qualitative data.
• Experience using Excel, Power BI/Tableau and survey platforms.
• A natural storyteller who can bring data to life and influence decision-making.
• Ability to connect with Golfers to appreciate what is really important to them.
• Strong stakeholder management skills and experience working across functions.
• A passion for improving processes, solving problems and delivering great customer experiences.
• Digital or eCommerce experience and knowledge of customer journey analyis would be a bonus.

If you're passionate about creating great customer experiences and excited by the challenge of turning customer insight into business impact, we'd love to hear from you.

At Acushnet Europe we offer a comprehensive and thoughtfully designed benefits package that supports your life both inside and outside of work. You'll receive a competitive salary package that reflects your skills, experience, and the value you bring. Our annual leave increases with tenure, with the added flexibility to buy or sell holiday - because we believe in the importance of balance and time to recharge.

We take your wellbeing seriously, with programmes and support for both physical and mental health. You’ll also have free access to our onsite gym and can enjoy fresh, affordable meals in our subsidised restaurant.

Looking ahead, we offer a salary sacrifice pension scheme, employee assistance support, and financial guidance to help you plan for the future. We’re also big on development, with training, tuition support, and plenty of opportunities to keep learning and progressing. You’ll have access to an extensive benefits portal, giving you the flexibility to tailor your benefits to suit you and your lifestyle. On top of that, you’ll benefit from employee discounts, wellbeing incentives, and recognition for the work you do.

Like any good partnership, we start with a short “getting to know each other” phase - our probationary period. Some benefits will be available after successful completion, as you establish yourself in the role.

Join us at Acushnet Europe and be part of a team that values excellence and innovation.

We’d love to hear from you! Please submit your application through our careers page. Don’t forget to include a compelling cover letter that tells us why you’re the perfect fit for the role.

If you require any accommodations during the interview process, please let us know—we’re here to support you every step of the way.

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