CARE Coordinator

• Serve as the primary point of contact for the Counseling Center. Answer and appropriately route incoming phone calls, manage the general office email inbox, greet students/visitors, and provide general information about services.

• Manage office supplies, order materials, submit and track purchase requisitions, process invoices, and maintain records related to the Counseling Center operating budget in compliance with institutional policies.

• Maintain and organize confidential client records (both electronic and physical), ensuring compliance with HIPAA, FERPA, and institutional privacy standards. Manage documentation for staff training, licensure, and professional development.

• Schedule appointments for the Counseling Center staff, coordinate team meetings (including scheduling rooms and organizing materials), and assist with staff travel arrangements.

• Assist the director with collecting, compiling, and summarizing statistical data related to center usage, appointment no-shows, and services for semester and end of year reports.

• Serve as the initial point of contact for students calling or walking in with urgent concerns. Conduct brief, non-clinical triage to assess the urgency of need and appropriately refer students to counseling, emergency services, or external community resources.

• Provide essential administrative support to the CARE/BIT team in connection with the Student Affairs Program Assistant, including scheduling meetings, taking confidential minutes, and disseminating necessary follow-up tasks to team members.

• Manage central database/tracking system for CARE/BIT cases. Ensure timely communication and coordination of care among campus partners (e.g., Housing and Residence Life, VP and AVP for Student Affairs, Academic Affairs, etc.) related to persons of concern.

• Conduct non-clinical check-ins and follow-up communication with students referred through the CARE/BIT process to ensure successful connection with recommended resources.

• Maintain an up-to-date and organized list of campus and community mental health, medical, and social service resources for effective student referral.

• BA required in Psychology, Sociology, or related field

• Minimum of 1 year experience in an administrative support role, preferably within healthcare, higher education, or social service setting.

• Excellent organizational and multitasking skills with attention to detail.

• Proven ability to handle sensitive and confidential information and discretion and professional maturity.

• Strong verbal and written communication skills.

• Ability to exercise sound judgment in crisis situations and follow established protocols.

• MA/MS in Psychology, Sociology or related field

• Prior experience working in a college counseling center, Office of Student Affairs or similar student support services setting.

• Experience with case management or referral coordination.

• Familiarity with the ethical and legal requirements related to student records (FERPA/HIPPA)

In compliance with the Immigration Control Act of 1968 candidates for positions must provide proof of eligibility to work before an offer of employment can be made final.

Adams State University is committed to providing a safe and secure environment for its students, faculty, staff and visitors, and to protecting its funds, property and other assets. Well-informed hiring decisions contribute to this effort. Therefore, Adams State University has adopted a policy on background screening for its prospective, continuing, and returning employees as well as students in certain circumstances. Offers of employment will be contingent upon the completion of an acceptable background check. The information received in response to a background check will be treated as confidential to the extent provided for by law.

Title IX of the Education Amendments of 1972 and Part 106 of the Code of Federal Regulations (CFR) prohibits discrimination on the basis of sex, including in admission and employment. Inquiries about the application of Title IX and CFR 106 to Adams State University (ASU) may be directed to ASU's Office of Equal Opportunity, Director Ana Guevara, and/or to the Assistant Secretary for Civil Rights of the Department of Education. Support resources for sexual misconduct, ASU's  sexual misconduct policies, contact information for the Adams State University's Office of Equal Opportunity & Title IX, as well as a detailed  procedure for filing a grievance due to discrimination on the basis of sex may be found online at  https://www.adams.edu/administration/oeo/reporting-sexual-harassment/.  These  procedures also describe the University's response to reports and/or complaints of sex discrimination or sexual harassment.  

Adams State University is an Equal Opportunity/Affirmative Action employer. Applications are sought from all qualified persons regardless of race, color, sex, disability, and, as covered by law, veteran status. In addition, University policies prohibit discrimination on the basis of religion, national origin, ancestry, age, sexual orientation including transgender status and gender expression, marital status, and parental status.