Director, Operations

Description

At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.

With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care. 

If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth.

• Commitment to Our People – Support, Development, and Advancement Opportunities
• Competitive Compensation and Incentives
• Comprehensive Total Rewards & Benefits
• Industry-Leading Care & Innovation
• Responsible Environmental Stewardship

The Director of Operations is primarily responsible for directing the overall functions of Operations. Responsible for the control, management, and operating efficiencies at AdaptHealth service locations including although not limited to Medical Equipment Technicians, Dispatch, Respiratory, Warehouse, Inventory Management, Compliance, Facility. Budget oversight of inventory managing cost of goods, CAPEX related to the inventory management and staff. Assure competency of all staff members; assist in formulating budget, evaluates department performance versus budget and takes appropriate action to remain within budget guidelines. Maintain efficient and effective department operation while requiring compliance with all state, federal and local regulatory laws, standards, and protocols.

• →Direct all departments and staff across locations to ensure organizational goals are met, promoting the mission, vision, and values of the organization.
• →Responsible for selection and hiring of qualified staff, effective onboarding, and providing comprehensive training and regular feedback.
• →Accomplish staff results by communicating expectations, monitoring and appraising performance, and coaching, counseling, and disciplining employees; enforce systems, policies, procedures, and productivity standards.
• →Establish annual department goals and objectives aligned with organizational strategy, and drive achievement of performance and retention goals, including timely completion of evaluations.
• →Train, mentor, and coach branch staff on warehouse operations (locators, par level management, barcode scanning) and communicate all operational process changes; plan and organize orientation, in-service training, and teaching plans based on identified learning needs.
• →Serve as a liaison between administration, branches, patients, physicians, and other healthcare providers; assist local branches with customer concern investigations, reporting, and resolutions, and support branches in understanding and achieving company goals.
• →Ensure all locations maintain ACHC compliance readiness; create and implement Branch Internal Field Office Audits and work with branches to achieve and sustain compliance.
• →Ensure compliance with federal, state, and local legal and professional requirements by monitoring existing/new legislation and advising management on needed actions.
• →Implement processes and procedures to ensure accurate Brightree system entry and clean, confirmation-ready sales orders.
• →Monitor and direct daily routing activity to maintain delivery frequencies and geographic routing at each location.
• →Work with each location to identify appropriate stock levels, minimizing inventory balances, and direct cross-branch transfers to reduce vendor purchasing on slow-moving products.
• →Ensure monthly physical inventories are accurate and timely, and approve purchase orders for locations.
• →Track and ensure concentrator checks are current, and audit lot/serial number tracking accuracy in Brightree.
• →Oversee fleet management and company location(s).
• →Maintain accurate data and records (personnel and department operations), and prepare reports as requested, including utilization, performance improvement, service/outcome data, productivity, and long-term/short-term budgets.
• →Develop and maintain working knowledge of current HME products and services offered by the company.
• →Participate in performance improvement initiatives and governmental agency surveys.
• →Maintain patient confidentiality and comply with HIPAA and AdaptHealth's Compliance Program; complete assigned compliance training and education.
• →Demonstrate flexibility, organization, and composure under stressful situations, and maintain effective working relationships within and across departments.
• →Perform other related duties as assigned.

•  Knowledge of DME services
•  Motivation for sales
•  Strong persuasion skills
•  Excellent relationship building skills and personality.
•  Excellent verbal and written communication skills
•  Excellent presentation skills
•  Excellent customer service skills
•  Product and industry knowledge
•  Ability to work independently and with a team.
•  Strong analytical and problem-solving skills with attention to detail
•  Ability to prioritize and manage multiple projects.
•  Mental alertness and the ability to properly treat confidential information.
•  Proficient computer skills and knowledge of Microsoft Office
• Excellent ability to communicate both verbally and in writing

Requirements

•  Associate degree from an accredited college is required; bachelor’s degree preferred.
•  Five (5) years Director-level experience in related position, preferably in the DME industry.
•  Four (4) years Healthcare experience preferably in a HME or sales environment required.
•  Two (2) years of Customer Service experience strongly preferred.
•  Experience with liaison, discharge planning or referral coordinator experience is preferred.
•  Valid and unrestricted driver’s license in the state of residence

• Company conducted Background Check is required for all roles
• Company conducted Motor Vehicle Record Check is required for driving roles
• Clinical roles require valid licensure/certification, where applicable

•  Must be able to bend, stoop, stretch, stand, and sit for extended periods.
•  Ability to perform repetitive motions of wrists, hands and/or fingers due to extensive computer use.
•  Work environment may be stressful at times, as overall office activities and work levels fluctuate.
•  Subject to long periods of sitting and exposure to computer screen.
•  May be exposed to angry or irate customers, patients, or referral sources.
•  Ability to utilize a personal computer and other office equipment.
•  Must be able to lift 30 pounds as needed.
•  Physical and mental ability to provide clinical assessments.
•  Requires travel throughout service area and use of personal vehicles.