Support Center Assistant - Temp

Position: Temporary Support Center Assistant

• Greets guests, maintains reception area and main conference room appearance.
• Coordinates arrangements for internal/external meetings, conference calls; compiles and disseminate materials for meetings, provide catering needs as required; oversees the scheduling of the Support Center conference rooms; coordinates webinar trainings regarding the Company's lease data base.
• Answers, screens, and forwards any incoming phone calls while providing basic information when needed.
• Receives and sorts daily mail/deliveries/couriers and delivers items to appropriate recipients.
• Maintains the mailroom and reception area in a clean, organized manner
• Assists with mailroom special projects or overflow.
• Maintains security by following procedures and controlling access; works with building security in obtaining access key cards for new employees and replacements cards for existing employees.
• Assists in coordinating events for the Support Center
• Assists with the production and mailing out of ID badges.
• Performs other clerical duties such as filing, photocopying, collating, faxing, etc.
• Works on a variety of special projects as needed with multi-tasking as necessary.
• Takes initiative, uses good judgment, understands deadlines, and carries multiple projects through to completion with much interruption.
• Works independently under general direction while prioritizing work.
• Demonstrates accurate knowledge of services of the Company and provides information by answering questions and requests.
• Develops and maintains effective working relationships with Management and Support Center Staff
• Drafts professional correspondence on behalf of Management.
• Maintains a high degree of confidentiality at all times due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements.
• Abides by all regulations, policies, procedures, and standards.
• Performs other duties as assigned.

• →Maintains positive internal and external customer service relationships
• →Maintains open lines of communication
• →Plans and organizes work effectively and ensures its completion
• →Meets all productivity requirements
• →Demonstrates team behavior and promotes a team-oriented environment
• →Represents the organization professionally at all times
• →Address all concerns from Support Center Staff in a timely manner, communicating a timeline for completion

• High school diploma or equivalent and 2 years of previous customer service/clerical/administrative assistance preferred.
• Computer proficiency -- MS Office
• Professional Appearance
• Solid communication skills, both written and verbal
• Ability to be resourceful and proactive in dealing with issues that may arise.
• Ability to organize, multitask, prioritize, and work under pressure.
• Ability to handle confidential aspects of the role.
• Ability to work under pressure and deal with interruptions and other expected events and make necessary adjustments