IT Service Desk Specialist

Admirals is a pioneering FinTech company renowned for revolutionizing personal finance through cutting-edge technology. Over the past 20 years, we have transformed from an online trading provider to a comprehensive financial ecosystem that prioritizes transparency and accessibility. With a growing team of over 400 professionals across 18 locations worldwide, we are dedicated to delivering exceptional financial solutions to our clients.

• →Handle and prioritize internal IT support requests through Jira, email, Teams, and other support channels

• →Support local and remote employees with IT-related issues

• →Assist with account and access management

• →Support Microsoft 365, Atlassian tools, and other internal systems

• →Troubleshoot basic hardware, software, printer, Wi-Fi, and VPN issues

• →Set up workplaces for new employees and support onboarding/offboarding processes

• →Prepare, issue, track, and return IT equipment

• →Install and configure software

• →Escalate complex technical requests to other IT team members

• →Update internal IT guides and documentation