Energy Advisor - Customer Care Agent

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  Process energy incentive applications, reviewing for eligibility.

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  Provide inbound and outbound support to applicants and program participants via phone and online chat

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  Perform back-office processing in support of utility clients and their customers

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  Achieve daily, weekly, and monthly performance metrics and quality standards

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  Maintain confidentiality of client and customer information

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  Perform data-intensive tasks accurately while meeting deadlines

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  Adapt quickly to process changes and contribute to team problem-solving efforts

• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook)

• Strong data entry skills and attention to detail; ability to type 45–50 WPM

• Excellent analytical, writing, and communication skills

• Ability to collaborate effectively with internal staff, clients, and vendors

• Strong problem-solving skills and the ability to analyze situations and recommend solutions

• Flexible and adaptable, able to handle multiple priorities in a fast-paced environment

• Positive attitude, high energy, and enthusiasm for helping program participants

• Ability to work independently and in a team environment

• High school diploma or GED

• Excel and database navigation skills are required

• Experience in application processing, customer service, and a fast-paced environment

AdNet is built on the foundation of unconditional Acceptance and Belonging in our practices, processes, and relationships.