Senior / AI Agent Engineer, Brand Concierge

We are looking for a hands-on, systems-oriented Senior AI Agent Engineer to design, build, and maintain intelligent agents that drive automation and business impact across the enterprise. This role is responsible for the full lifecycle of agent development — from design to versioning, orchestration, and continuous learning.

You’ll contribute directly to scaling our AI strategy by engineering reusable components, optimizing agent workflows, and ensuring real-world performance in production environments.

• Build and fine-tune specialized AI agents for targeted customer experience use cases such as discovery, support, and lead qualification
• Implement prompt engineering strategies, memory handling, resource management and tool-calling integrations

• Adopt agent-to-agent communication protocols and handoff mechanisms to enable cooperative task execution and delegation
• Build orchestrated workflows across agents using frameworks like LangChain, AutoGen, or Semantic Kernel

Templates & Reusability

• Create reusable agent templates and modular components to accelerate deployment across business units
• Build plug-and-play configurations for domain-specific requirements

Lifecycle Management & Monitoring

• Track and improve conversation quality, task success rate, user satisfaction, and performance metrics
• Automate monitoring of agent behavior using observability tools (e.g., Arize, LangSmith, custom dashboards)

Continuous Improvement

• Implement learning workflows, including human-in-the-loop feedback and automatic retraining
• Refine prompts and model behavior through structured experimentation and feedback loops

Maintenance & Governance

• Handle knowledge base updates, drift detection, performance degradation, and integration of new business logic
• Ensure agents stay aligned with evolving enterprise data sources and compliance requirements

Deployment

• Manage agent versioning, testing pipelines (unit, regression, UX), and controlled rollout processes
• Collaborate with DevOps, QA, and infrastructure teams to ensure scalable deployments

• 3–5+ years of experience in AI/ML engineering, NLP systems, or backend development
• Strong proficiency with LLM frameworks (e.g., OpenAI APIs, LangChain, RAG pipelines)
• Experience building conversational agents or workflow bots in production environments
• Familiarity with cloud platforms (AWS/GCP/Azure), REST APIs, Python, and containerization (Docker, K8s)
• Comfort with prompt design, vector databases, and memory handling strategies

Preferred Qualifications

• Experience with multi-agent frameworks or agent orchestration systems
• Familiarity with observability tools, data labeling workflows, or synthetic data generation
• Background in conversational design or dialogue management systems
• Degree in Computer Science, Data Science, Engineering, or a related field

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

There is no deadline to apply to this job posting because Adobe accepts applications for this role on an ongoing basis. The posting will remain open based on hiring needs and position availability.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.