Senior Field Engineer — Customer Engagements

Adobe Experience Platform powers real-time customer experiences for the world’s largest enterprises — unifying data, resolving identity at scale, orchestrating jouneys, and activating audiences across every channel. Behind these capabilities are engineering teams that must understand both the platform’s architecture and the regulated, complex environments where customers operate.

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  Partner directly with strategic customers to understand their architecture, workflows, security requirements, and business objectives.

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  Translate complex customer problems into scalable solution designs, reference architectures, and working prototypes.

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  Investigate and troubleshoot production-level platform issues — from data ingestion and identity resolution to journey orchestration and audience activation.

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  Design and validate end-to-end enterprise solutions spanning AEP, RTCDP, AJO, and adjacent Adobe systems.

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  Lead architecture workshops, health checks, and technical deep-dives that earn customer trust before any commercial motion.

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  Rapidly prototype, experiment, and iterate on new capabilities — using AI-assisted tools as a standard part of execution.

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  Bridge the gap between customer needs, product direction, and engineering implementation — feeding field patterns back into the product roadmap.

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  Own the technical relationship with assigned accounts — from initial discovery through implementation, go-live, and expansion.

We hire for demonstrated impact, not credential accumulation. Strong candidates will show:

AEP / RTCDP / AJO Adobe’s core platform — data ingestion, segmentation, journey orchestration, audience activation

Enterprise Architecture Multi-system integration, data flows, identity resolution, API design across complex landscapes.

Security & Compliance Regulated industries (FSI, Healthcare), data sovereignty, privacy-preserving architectures, GDPR.

Cloud Platforms AWS, Azure — infrastructure patterns, managed services, ne working.

Data Platforms Event-driven architectures, streaming pipelines, batch processing, data lakes.

Observability Platform health, SLO definition, performance governance, production monitoring.

Beyond technical execution, the people who grow fastest on this team demonstrate:

• Experience with Adobe Experience Cloud products (AEP, AJO, RTCDP, CJA, Target)

• Experience with similar platforms - CDP, MDM, martech, or data platforms

• Background in regulated industries (Financial Services, Healthcare, Government) and familiarity with their compliance and security constraints

• Experience with data governance, privacy-preserving computation, or secure data

• collaboration patterns

• Familiarity with identity resolution or customer data unification systems

• Experience with workflow orchestration (Temporal, Step Functions, or similar)

• Track record of driving architecture decisions or technical strategy at team or org level

You operate within small, cross-functional Customer Pods — outcome-oriented teams embedded with specific strategic accounts.

Each Pod has:

• Customer Representative — feedback and validation

• Product Manager — prioritization and decision-making

• Engineers / Builders — implementation and experimentation

• Account Team + Enterprise Architects — enterprise alignment and strategy

The Field Engineer acts as the technical execution backbone of the Pod: customer-facing, highly technical, hands-on, enterprise-aware, and focused on rapid end-to-end delivery.

Work on complex enterprise problems with direct customer impact — your solutions go live in production, not in slide decks.

Operate inside autonomous, cross-functional Pods embedded with Adobe’s most strategic accounts.

Combine architecture, strategy, engineering, and customer engagement in a single role — no two weeks look the same.

Shape a new engineering engagement model centered around rapid experiment tion and AI-assisted execution.

Collaborate with experienced engineers across Adobe’s global platform teams

Build engineering credibility that earns expansion rights — from workshops to FDE to renewals.

This role is for engineers who want to understand not only how systems work — but why they matter to the customer.

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

There is no deadline to apply to this job posting because Adobe accepts applications for this role on an ongoing basis. The posting will remain open based on hiring needs and position availability.

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