Sr. Product Consultant: Adobe Learning Manager

Job Title: Product Consultant: Adobe Learning Manager (LMS) 

Overview: 

As a Product Consultant for Adobe Learning Manager, you will play a pivotal role in ensuring the successful implementation and integration of our LMS solution – Adobe Learning Manager for our customers during onboarding. This role involves managing complex projects, collaborating with cross-functional teams, and providing expert guidance to clients to ensure their specific needs are met. The ideal candidate will have a strong background in LMS implementation, project management, and client relationship management.  

What You’ll Do: 

Project Management: 

• Lead and manage multiple LMS implementation projects simultaneously, ensuring they are delivered on time, and within scope. 

• Develop comprehensive project plans, including timelines, milestones, and risk management. 

• Conduct regular project status meetings with customers and internal teams to ensure alignment and address any issues promptly. 

Customer Consultation: 

• Serve as the primary point of contact for customers during the onboarding phase, providing expert advice and support. 

• Conduct thorough needs analysis to understand customer requirements and tailor LMS solutions to meet their specific needs. 

• Translate complex technical information for customers, ensuring they understand and can effectively use the system. 

• Facilitate customer training sessions and workshops to ensure successful adoption and utilization of Learning Manager. 

Technical Expertise: 

• Implement configuration, customization, and integration of Adobe Learning Manager with other customer systems. 

• Help customers set up SSO, Out-of-the-box and API integrations.

• Collaborate with Product Management and Engineering teams to prioritize and resolve any roadblocks to implementation. 

Documentation and Reporting: 

• Create detailed implementation documentation, including project plans, configuration guides, and training materials. 

• Prepare regular project reports and presentations for customers and internal stakeholders. 

• Maintain accurate records of all project activities, issues, and resolutions. 

Continuous Improvement: 

• Stay up-to-date with the latest trends and best practices in LMS implementation and e-learning technologies. 

• Contribute to the development and improvement of implementation methodologies and processes. 

• Mentor and support junior implementation consultants, providing guidance and knowledge sharing. 

What you’ll need to succeed: 

Education:  

• Bachelor’s degree in Information Technology, Computer Science, Education Technology, or a related field.  

Experience: 

• Minimum of 11 years of experience in implementing Learning Management Systems or similar SAAS-based solutions.  

• Proven track record of managing and delivering complex projects successfully. 

• Strong technical background with experience in system integration, data migration, and configuration. 

Skills: 

• Strong Technical skills in the areas of SSO, API and Integrations with SAAS Products

• Flair for AI and experience in using Gen AI is required.

• Exceptional communication and interpersonal skills, with the ability to build strong customer relationships. 

• Strong problem-solving and analytical skills. 

• Proficiency in LMS platforms, e-learning standards (e.g., SCORM, xAPI), and related technologies. 

• Ability to work independently and as part of a team in a fast-paced environment.