Client Service & Product Support Advisor

ADP is hiring a Client Service & Product Support Advisor

• Do you like to work in a high pace environment?
• Do you like to problem solve?
• Are you looking for a role that offers growth potential?

Well, this may be the role for you.

In this role, you will serve as ADP’s front-line associate to help our clients with funding questions for all ADP products, educating, guiding internal departments, clients on ADP’s risk policies, and evaluating client funding behavior to mitigate risk for ADP. You carry the weight of ADP’s service reputation and client satisfaction in your hands.

Your focus on a day-to-day basis will center around the mitigation of risk. Our associates will work with our banking and internal partners, clients, and peers to provide timely resolution. In addition, there are several deadlines, reports, and transactions that you will process on a day-to-day basis in order to ensure we pay America. Our environment is fast-paced – and there is no shortage of work that will not keep things interesting.

To thrive in this role, it is essential you have the ability to work under pressure, make sound and accurate decisions all while ensuring we pay employees and reduce financial exposure for ADP. You will feel a sense of accomplishment in knowing that you played a vital role in reducing risk for ADP and our clients. While this may sound scary, don’t be. Our leaders are here to support you every step of the way. Creating a family-like environment is vital for our teams and ADP.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a Diversity Inc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU’LL DO: Responsibilities

What you can expect on a typical day:

• Interact with internal and external partners, banks, and clients and provide client service. Will facilitate action plans with clients, inter-departments, and region associates in a positive and supportive manner to resolve issues.
• Have a strong ability to work under pressure of time constraints and make sound and accurate decisions to ensure transactions are executed without impairing client service or causing financial exposure to ADP or clients.
• Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
• Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE: Requirements

• At least one year of experience in a financial service environment or as a Funding Specialist 
• Work overtime hours during peak seasons (April, July, October, December or January) 
• Have a flexible schedule, as you will be supporting our business across different time zones (all US time zones) highly necessary

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.