Client Service & Product Support Specialist

• Positive Self-Starter. You are a highly motivated and resourceful individual who has a dedication to providing world-class support by exceeding expectations through each interaction with WorkMarket users.
• Problem Solver. The ideal candidate is a fiercely loyal advocate for our users, a creative problem solver and a collaborative team member. This person must be energized by working with people, while still being able to work independently in a fast paced environment with the most important component of empathy added where needed to resolve issues.
• Time Management You have excellent time management skills and can multitask to accomplish various goals simultaneously within a team setting.
• Curiosity for Technology You have experience with or a curiosity for technology and jump in to find a work around or resolution to an issue.  The ideal candidate thrives ‘in the grey’ where process is regularly iterated based on the GTM nature of the product

A college degree is great but not required. What’s more important is having the skills to do the job. If you don’t have a college degree, other acceptable experience could include:

• 2-5 years of customer service experience with demonstrated abilities to execute and de-escalate situations.
• The ability to be receptive to constructive critique and have excellent communication and leadership skills with exceptional time management skills
• Solid computer skills and ability to troubleshoot and provide remote technical assistance to users where needed
• Experience working with Zendesk, JIRA, Google applications, Office and other industry standard applications are a plus

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Balance work and life. Resources and flexibility to more easily integrate your work and your life.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. 
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. 

Bonus points for these:

• Fluent in both English & Spanish
• Customer service experience in a Saas environment
• Contact center experience
• Technically proficient