COS Sys Payroll Processing Pune BPO 172473 - Internal

Operational Leadership Lead day-to-day payroll operations, ensuring accurate and timely payroll processing and delivery. Drive achievement of key operational metrics including payroll accuracy, timeliness, compliance, quality, and client satisfaction. Ensure adherence to established payroll processes, controls, audit requirements, and compliance standards. Monitor operational performance through dashboards, scorecards, and business reviews. Identify operational risks, process gaps, and improvement opportunities while ensuring business continuity. Act as an escalation point for payroll-related issues and support timely resolution of client and associate concerns. Drive standardization, productivity improvements, and automation initiatives across payroll operations. Client & Stakeholder Management Build and maintain strong relationships with assigned clients and internal stakeholders. Partner with U.S. business leaders and support teams to deliver high-quality client outcomes. Lead client discussions related to service delivery, escalations, operational performance, and continuous improvement. Ensure client commitments and service-level agreements are consistently achieved. Proactively identify opportunities to improve client experience and strengthen long-term partnerships. People Leadership & Talent Development Lead and develop a team of payroll professionals through coaching, mentoring, and performance management. Foster a culture of accountability, collaboration, ownership, and continuous learning. Drive associate engagement, retention, and career development initiatives. Build succession plans and leadership capability within the team. Promote a high-performance culture focused on operational excellence and client success. Continuous Improvement & Transformation Support process transformation and AI-enabled operational improvements. Utilize data and business insights to drive decision-making and improve outcomes. Lead projects focused on efficiency, quality improvements, and client experience enhancements. Champion best practices and drive adoption of standardized operating procedures. LEADERSHIP EXPECTATIONS Successful leaders in this role will: Champion ADP's values and leadership principles. Lead with a client-first mindset and drive accountability for service excellence. Develop future leaders and build highly engaged teams. Use data and operational insights to influence decisions and improve business outcomes. Contribute to strategic initiatives supporting COS growth, transformation, and operational excellence. Foster a culture of innovation, collaboration, and continuous improvement.
Shift:Service( 06:30 PM - 03:30 AM)
Skill:Payroll
JobCode:International Payroll
Grade/Level:G3L1
##LI-DNIMandatory 5+ years of experience in Payroll Operations , with payroll processing experience being mandatory. Experience managing teams and driving operational performance in a service delivery environment. Proven experience handling client-facing responsibilities and stakeholder management. Strong understanding of payroll operations, compliance requirements, controls, and customer service principles.