CS UM E2E Implementation 1 171945 - Internal

JOB TITLE Project Manager Position Description The Project Manager serves as the primary leader and owner of client implementations, responsible for planning, coordinating, and driving projects to successful completion. This role acts as the central point of contact between clients and internal stakeholders, ensuring exceptional customer experience, project execution, communication, risk management, and adherence to timelines. The Project Manager is accountable for managing a portfolio of projects, leading cross-functional teams, monitoring project milestones, and facilitating a smooth transition from implementation to ongoing service support. Job Responsibility Project Manager - Key Responsibilities Lead and manage end-to-end client implementation projects from kickoff through Transition to Service (T2S) Develop, maintain, and communicate project schedules, milestones, risks, and action plans to clients and internal stakeholders Monitor project progress, client readiness, implementation milestones, and billing forecast dates using project management tools and dashboards. Serve as the primary point of contact for clients, ensuring timely communication, status updates, and issue resolution. Coordinate cross-functional teams across Payroll, Benefits, Integrations, Time & Attendance, and Service organizations to ensure successful delivery. Lead kickoff meetings, status reviews, testing activities, readiness assessments, and service transition meetings. Proactively identify, manage, and escalate project risks, dependencies, and client concerns when necessary. Facilitate successful knowledge transfer and client handoff during Transition to Service (T2S) Success Metrics On-time project delivery Client satisfaction (ENPS) Client response Rate Billing forecast accuracy No start %
Shift:Service( 06:30 PM - 03:30 AM)
Skill:Implementation Analyst
JobCode:Implementation
Grade/Level:G2L2
##LI-DNIPreferred Qualifications Strong understanding around end-to-end client implementation processes, including project planning, requirements gathering, solution design, testing, deployment, and transition to service. Proven experience in Payroll implementations / Service , including payroll setup, pay cycle configuration, compliance considerations, first payroll processing, testing and go-live support. Working knowledge of Benefits Administration implementations, including benefits enrollment, plan setup, eligibility configuration, carrier connectivity, and benefits testing Understanding around Integration services Understanding of Time & Attendance implementation processes, including requirements analysis, workforce configuration, testing, and deployment activities. Experience of working with cross-functional implementation teams, including Payroll, Benefits, Integrations, Time, Service, Sales, and Client stakeholders throughout the project lifecycle Strong understanding of implementation milestones such as Kickoff, Client Setup, System Integration Testing (SIT), First Processing, Go-Live, and Transition to Service