HCM Consultant II, Upmarket Account Services (MAS, Upmarket)

ADP is hiring a dedicated HCM Consultant, Upmarket Account Services (MAS, Upmarket)

• Do you love people and thrive in a fast-paced, collaborative environment?
• Do you get a great amount of joy out of helping others uncover creative solutions to complex problems?
• Are you looking for a culture where you can bring your passions, put your unique skills to use, and learn as much as possible?

Well, this may be the role for you. Ready to make your mark?

First things first: At ADP, we believe people make great companies, not the other way around. Our people make all the difference in cultivating a down-to-earth culture where ideas are welcomed and innovation is encouraged. The result? We're changing the world of work with our HR solutions that help companies of all sizes focus less on work and more on success.

Be the client’s Go-To Person and Trusted Advisor

• →Serve as a dedicated HCM Consultant in supporting a  clients with the payroll module of ADP's software solution, ADP WorkforceNow
• →Manage and support a client base of approximately 30 clients, serving as their main point of contact for payroll support
• →Use breadth of expertise to support ADP's clients
• →Work to resolve issues and to identify and provide solutions through root cause analysis via the use of effective communication and analytical skills

Be a Networker and Relationship Builder

• →Build relationships with clients and leverage your deep understanding of ADP's products and services to provide solutions to issues and questions. Help build a client's understanding of our product's value, exceeding clients' expectations in all your interactions

• →Provide recommendations to ADP leadership around potential best practices, product and support processes enhancements, based on client input or experience
• →Continually upgrade knowledge and skill base through a wide variety of available resources to ensure familiarity on appropriate statutory laws, or legislative rulings that impact clients
  
  

• Minimum of 1 year in a customer service environment.
• Bachelor's Degree or its equivalent in post-secondary education and experience (Preferably in business and/or human resources management)
• A strong focus on client satisfaction in a relevant industry or as a payroll/HR practitioner with systems experience.

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live. 
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for?  Apply today!