Implementation Manager

ADP is hiring an Implementation Manager (Mobilize) for ADP Lyric HCM.  

• Are you ready to grow your career and lead a team at an established, respected, global company? 
• Are you empathic to client needs, the people you lead, and internal partners to drive success?
• Are you looking for an inclusive environment with a culture of collaboration and belonging? 

If so, this may be an opportunity for you. Read on and decide for yourself. 
 
In this role, you will own the Mobilize and Initiation phases end to end, help WFP staff projects by end of mobilize, transition to portfolio leader and DM by end of initiation phase. You are tasked with Project Governance & Setup, Resource & Team coordination, and Client Coordination. The expectation is to support the delivery of quality HCM implementations that exceed client expectations.

The Implementation Manager is responsible for managing the client relationship and the Project team's ability to deliver client requirements. Reporting directly to the Implementation Director, this role is a key part of the Implementation organization and will be required to build relationships with internal partners to drive and support best practice, continuous improvement and standard work across the team. The work you perform is critical and you carry the weight of ADP's service reputation and client satisfaction in your hands.   
   
Every day, you'll leverage your project management and leadership expertise to assist in establishing the direction of the mobilize team's daily activities
   
To thrive in this role, you must be comfortable working in a fast paced, deadline-driven environment. You have a way with clients and the people that builds rapport, establishes trust, and shines with professionalism. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.   

• Maintain Project/Contract records, Gantt, and Milestones during mobilize and initiation Phases
• Keep all project details fields current (stage, phase, status, MSA, engagement dates)
• Validate Classification, scope consistency, & project controls
• Monitor Raid Log, Time entry compliance, and Project Hygiene
• Delivery Excellence on KPI/EWI tracking for Mobilize & Initiation Phases 

• Collaborate with Portfolio leaders & Workforce Planning to Staff project towards the end of mobilize 
• Assign Mobilize members in consultation with SDA, data, and Change Management Leadership Before Project Kick-off.
• Facilitate Internal Kickoff, weekly check-ins, and transition sessions
• Ensure team understands roles, expectations, & status update cadence.
• Ensure Mobilize Kick-off within two weeks of MSA, Drive workstream alignment and mobilize quality gate (internal)

• Lead all client-facing Mobilize communication, meetings, emails, and onboarding
• Manage deep-dive discovery/data gathering sessions
• Ensure clarity on scope, expectations, and timeline
• Maintain consistent, predictable client meeting cadence
• Align client on key design decisions and data readiness

• Delivers against a defined set of performance standards that contribute to the results of the Mobilize Team and NAS.
• Executes on continuous improvement initiatives across the Mobilize Team. Acts as a change leader.
• Optimizes resources for efficiency and maximum productivity and utilization.
• Collaborates with others to support consistency, best practices, and optimization to achieve performance results and metrics.

• Bachelor's degree
• At least 5 years of experience working with HCM implementations or service.
• At least 3 years of people leadership experience
• Ability to travel up to 20%

• Proficiency and in-depth knowledge ADP HCM products
• Full professional proficiency in Spanish, written and verbal
• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
• Ability to work and thrive in a team environment, focused on achieving results
• Ability to maintain cooperative working relationships with all levels of management
• Ability to assess team members' performance and provide motivational support
• Ability to work both independently and as part of a team
• Strong client relationship building skills
• Ability to recognize basic procedural issues as they arise and escalate to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems
• Proficient using Microsoft Office
• Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures
• Prior leadership training
• Project Management Experience