Payroll Specialist I

Responsible & fully accountable for the payroll & audit function of multiple clients Responsible for scheduling and running the assigned client payrolls by following standard operating procedures. Maintains complete, accurate and timely client and employee records based on real time requests Maintains complete and accurate client profile notes as well as processing instructions for each client Balance respective payrolls based on year end calendar and remit all Third Party Remittances by defined due dates, complete all Year End balancing, filing & respective reporting Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers Initiate pre and post production calls with clients Performs quarterly & year-end audits including file Answer client calls (dedicated clients, as well as other clients) Provide critical and accurate statutory information to clients in the payroll area, such as tax filing. Use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolutionMinimum 5 years Canadian payroll processing experience Minimum 5 years client service experience Advanced Internet and MS Office Skills (Word/Excel) required Excellent communication and analytical skills with the ability to translate analytical findings into actionable solutions/processes Excellent customer service skill