User Champion II-Change Management

ADP is hiring a User Champion II-Change Management In this position, you will serve as a liaison between business leaders, stakeholders, and project teams to understand business needs and support the successful implementation of new programs, processes, products, technologies, and transformational business initiatives across SBS. You will help translate business objectives into practical change, communication, readiness, and enablement plans that drive successful adoption and business outcomes.

The User Champion II helps associates and leaders navigate change by assessing impacts, identifying needs, and developing plans that support the adoption of new ways of working and enable the successful realization of transformational business objectives.

Associates in this role lead intake and discovery activities, facilitate planning sessions, and develop communication, and enablement strategies that support successful implementation. They partner with business leaders and subject matter experts to ensure initiatives are understood, adopted, and aligned with business objectives, while helping teams successfully navigate organizational change associated with business transformation efforts.

Based on a strong understanding of ADP products, processes, and operations, associates participate as key contributors in the development and implementation of new or revised programs, products, processes, and business initiatives. They collaborate with stakeholders to identify opportunities for improvement, gather feedback, monitor adoption, and recommend actions that enhance the associate and client experience. They help ensure solutions are effectively introduced, reinforced, and sustained across the organization.

The User Champion II facilitates stakeholder discussions, enablement sessions, impact assessments, readiness activities, and change planning efforts while working across multiple teams and functions. Success in this role requires strong communication, collaboration, organization, and problem-solving skills, along with the ability to build relationships, influence outcomes, and support associates and leaders through change.

Program complexity is defined by project(s) scope and budget, degree of impact on the client experience, number of functional areas impacted, technology, outside vendor involvement and number of stakeholders involved.

As the role of User Champion I, responsible and accountable for managing 3 -- 5 low and/or medium complex projects.

As the role of User Champion II, responsible and accountable for managing 3 -- 5 large and/or medium complex projects.

We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn, and grow, we support you every step of the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE Values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

• →Lead intake, discovery, and assessment activities to understand business needs, identify impacts, and define change and enablement requirements.
• →Partner with business leaders, stakeholders, and subject matter experts to support the successful implementation of programs, processes, products, technologies, and business initiatives.
• →Develop and execute change management, communication, readiness, and enablement plans that drive adoption and business outcomes.
• →Conduct impact assessments and identify risks, dependencies, and barriers to successful implementation.
• →Facilitate stakeholder meetings, workshops, planning sessions, and enablement activities to drive alignment and engagement.
• →Create communications, presentations, and enablement resources that support awareness, understanding, and adoption.
• →Coordinate readiness activities to prepare associates and leaders for new processes, tools, and ways of working.
• →Monitor adoption, collect feedback, analyze results, and recommend improvements to increase effectiveness and business outcomes.
• →Build strong cross-functional relationships and influence stakeholders to drive alignment and support organizational objectives.
• →Manage multiple initiatives simultaneously while balancing priorities, timelines, and stakeholder expectations.
• →Leverage Microsoft 365, project management, and AI-powered tools to improve planning, communication, execution, and overall operational effectiveness.
• →Perform other related duties as assigned.

QUALIFICATIONS REQUIRED

• →2-4 years of relevant business experience, including experience working across multiple business disciplines, functions, or initiatives
• →The ability to travel (at least 10%) to other ADP offices necessary

Preference will be given to candidates who have the following:

• Knowledge of The Zone (Salesforce CRM)
• Change Management certification (Prosci, CCMP, or equivalent) is a plus
• Broad business perspective and understanding of operational practices.
• Experience supporting change management, organizational readiness, enablement, business transformation, or continuous improvement initiatives.
• Understanding of change management principles, communications, stakeholder engagement, readiness, adoption, and reinforcement practices.
• Strong communication, presentation, facilitation, and relationship-building skills, with the ability to effectively engage stakeholders at all levels of the organization.
• Experience conducting intake and discovery sessions, gathering business requirements, identifying impacts, and supporting change planning activities.
• Experience developing and executing communication, enablement, readiness, or adoption plans.
• Strong project management, organizational, prioritization, and problem-solving skills.
• Ability to measure results, monitor adoption, analyze feedback, and identify opportunities for continuous improvement.
• Experience supporting business transformation initiatives through change management, stakeholder engagement, communications, readiness, enablement, and adoption activities.
• Advanced proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Word. Experience using Microsoft Planner, Microsoft Project, and Smartsheet is preferred.
• Experience using AI-powered tools, including Microsoft Copilot and other generative AI solutions, to improve productivity, planning, content creation, analysis, communications, and operational effectiveness.
• Ability to translate business goals and transformation objectives into practical action plans and measurable outcomes.
• Other Applications: Canva, Synthesia (or content/video editing)