Associate Voice Technician

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Performs routine tasks such as phone setup, voicemail configuration, password resets, and basic user support.
• Responds to low-complexity service tickets and escalate issues as appropriate.
• Provides on-site and remote support for common voice and telephone issues.
• Performs basic troubleshooting of voice related equipment.
• Supports routine maintenance activities following established procedures.
• Assists in maintaining inventory of telecommunications equipment and supplies.
• Documents work performed, service requests, and updates according to standards.
• Coordinates with team members on basic voice and data cabling activities as needed.
• Learns and adheres to organizational policies, security standards, and compliance requirements.
• Works collaboratively with team members to support system reliability and customer satisfaction.
• Participates in training and skill development related to voice technologies.
• Performs other duties as assigned.

• Basic verbal and written communication skills. [Preferred]
• Ability to follow technical instructions and procedures. [Preferred]
• Basic problem-solving and troubleshooting skills. [Preferred]
• Ability to work effectively as part of a team. [Preferred]
• Familiarity with telephones, computers and office equipment. [Preferred]
• Foundational knowledge of voice, PBX, and VoIP concepts.  [Preferred]

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.