Consumer Experience Specialist

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Resolves consumer inquiries accurately and promptly.

• Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.

• Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts.

• Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.

• Maintains current and thorough knowledge of all educational materials necessary to perform department services.

• Researches issues thoroughly and takes appropriate action to promptly resolve them.

• Documents all interactions thoroughly and updates consumer records consistently in the relevant technology systems.

• Achieves individual key department performance objectives, such as quality assurance and productivity.

• Performs other duties as assigned.

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.