Financial Counselor

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Processes financial assistance applications and resolves hospital accounts through charity, Medicaid, county/state programs, credit programs, and payment solutions.

• Reviews documentation and account disposition activities within required timeframes for Finance Committee review.

• Conducts financial assessments for uninsured and underinsured patients professionally and respectfully.

• Establishes payment arrangements, collects deposits, and coordinates payment schedules.

• Meets upfront collection goals and supports accounts from pre-registration through discharge.

• Reviews census reports and work queues to identify patients needing financial intervention.

• Maintains knowledge of Medicaid, Share of Cost, government assistance, charitable resources, contracts, specialty packages, and reimbursement agreements.

• Serves as liaison among patients, families, providers, agencies, foundations, and hospital departments.

• Estimates procedure costs and prepares payment agreements, contracts, and provider payments.

• Reconciles accounts with physician offices and processes refunds or additional collections.

• Collaborates with Pre-Access, Patient Access, Case Management, Reimbursement, HIM, Coding, Rehab, and Patient Financial Services.

• Maintains accurate financial documentation, adjustments, scanning, and audit support while protecting HIPAA compliance.

• Works at assigned facilities, completes required training, and stays current on regulatory and operational changes.

• Adheres to AdventHealth policies, compliance standards, and other assigned duties, including passing Epic training within the first 30 days.

• Reviews daily, weekly, and monthly reports as assigned in a timely and productive manner to determine if intervention is needed.

• Perform other duties as assigned.

• Ability to serve as liaison for patients and families in the absence of a patient representative [Required]

• Ability to use discretion when discussing confidential personnel or patient-related matters [Required]

• Ability to respond effectively to changing hospital and operational needs [Required]

• Working knowledge of Revenue Cycle operations and departmental workflows including Patient Access, PreAccess, HIM, Coding, Charge Capture, Case Management, and Patient Financial Services [Required]

• Self-motivated, analytical thinker with strong research and problem-solving skills [Required]

• Professional verbal and written communication skills [Required]

• Proficiency in basic math functions [Required]

• Typing skills of at least 20–27 words per minute [Required]

• Proficiency in Microsoft Office applications including Word, Excel, and Outlook [Required]

• High School Grad or Equiv [Required]

• Associates degree [Preferred]

• in accounting, finance or related field

• 2+ years of experience in Patient Access, Patient Financial Services, finance, collections, coding, customer service, insurance reimbursement, medical office operations, or contract management [Required]

• 4+ years of experience in Patient Access, Patient Financial Services, finance, collections, coding, customer service, insurance reimbursement, medical office operations, or contract management [Preferred]

• N/A

• Certified Revenue Cycle Rep (CRCR) [Preferred]

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.