Head and Neck, Patient Navigator

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Keeps accurate, legible documentation of patient past medical history, medications, and clinical history for patients.
• Collects data and record it in the required spreadsheet format daily.
• Performs front office responsibilities, including scheduling, verification, and authorization for patients.
• Maintains current knowledge of insurance requirements for surgery.
• Communicates effectively with front desk staff to ensure efficient patient flow.
• Participates in marketing efforts for promotion of patients.
• Maintains and provides organized information to patients and families regarding scheduling, appointments, nutritional requirements, and insurance processes.
• Performs other duties as assigned.

• Good medical knowledge to assist providers during patient coordination of care. [Required]
• Ability to communicate effectively with Director, Bariatric Coordinator, Physicians, Staff, Practice Manager/Administrator, unit and administrative personnel, and a variety of other hospital staff. [Required]
• Good verbal and written communication skills. [Required]
• Ability to work well independently and with others in a team environment. [Required]
• Ability to integrate the knowledge of teaching principles and techniques in order to provide education to patients and their families. [Required]
• Possess a high level of organizational skills and effective time management to prioritize and adjust workflow according to changing needs. [Required]
• Ability to function in demanding and emergency situations. [Required]
• Possess orientation to detail. [Required]
• Be proficient in computer skills, including a good understanding of Microsoft Excel, Word, PowerPoint, Outlook, and other Microsoft Office applications. [Required]
• Ability to adapt to change. [Required]
• Experience working with insurance companies, including obtaining authorizations and preauthorizations. [Required]
• Competent skills in secretarial, typing, and reception tasks. [Required]
• Ability to manage multiple tasks simultaneously. [Required]
• Ability to organize and integrate organization priorities and deadlines. [Required]
• Ability to research and prepare comprehensive reports. [Required]
• Ability to develop and initiate, in conjunction with corporate management and physicians, strategies for growth and development. [Required]
• Speaks Spanish fluently. [Preferred]

• Associate [Preferred]
• High School Grad or Equiv [Required]

• N/A

• 1+ experience in a clinical setting. [Required]
• Insurance authorization/verification experience [Preferred]
• Medical office or medical call setting experience. [Preferred]

• N/A

• Basic Life Support - CPR Cert (BLS) [Preferred]

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.