Medical Staff Credentialing Manager

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Directly manages all CVO or MSO staff as applicable, including workflow design, work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution.
• Supervises credentialing staff for timely assessment of appointments, reappointments, credentialing, recredentialing, and delineation of clinical privileges.
• Evaluates problem applications, provides guidance to staff and physician leaders, and informs the Director for resolution if necessary.
• Assesses systems and develops improved processes while ensuring compliance with credentialing guidelines, state and federal statutes, standards, and regulations.
• Trains and provides ongoing guidance on credentialing, standards, privileging, bylaws, rules, regulations, and customer service enhancement.
• Oversees correspondence issued by support staff pertaining to medical staff credentialing matters and delegates tasks for committee meeting preparation and coordination.
• Manages delegated credentialing verification services for AdventHealth Health Care System.
• Develops departmental policies, procedures, and standard operating procedures related to credentialing operations and staff. Provides consultation to medical staff, allied health professionals, administration, and other hospital departments, addressing and facilitating issues and concerns.
• Manages the granting of clinical privileges in accordance with medical staff policies, including temporary privileges for medical staff members and allied health professionals. Reports credentialing data, significant issues, process improvement, staffing performance, and planning to the Director.
• Performs other duties as assigned.

• Demonstrated management and supervisory skills including delegating, coaching, mentoring, and disciplining [Required]
• Demonstrated knowledge of credentialing and privileging principles [Required]
• Demonstrated ability to think independently, exercise reliable judgment, and problem-solve [Required]
• Demonstrated written and verbal communication skills, including writing of policy and job descriptions [Required]
• Demonstrated ability to maintain emotional stability, calm disposition, and diffuse confrontational situations [Required]
• Demonstrated ability to react effectively to unplanned circumstances, demands, and challenges including flexible work schedules [Required]
• Demonstrated ability to function in a fast-paced, high-pressured environment [Required]
• Demonstrated interpersonal skills and ability to relate cooperatively and constructively with customers, co-workers, and staff; ability to maintain confidentiality [Required]
• Demonstrated intermediate computer skills, credentialing software, and information systems knowledge; ability to generate management and production reports, documents, and correspondence independently [Required]
• Strong knowledge of medical terminology [Required]
• Knowledge of Microsoft Office applications, including Word, Outlook, Excel, Access, and PowerPoint [Required]
• Knowledge of primary source verification processes and procedures [Required]
• Knowledge of The Joint Commission or NCQA regulations [Required]
• Knowledge of any governing bodies such as policies, bylaws, or other compliance standards to serve as a stakeholder resource as appropriate to the office. [Required]
• Current knowledge and experience in credentialing and re-credentialing medical staff members in an acute care hospital [Required]

• Bachelor's [Required]

• in Business Administration, Management or Health-related field.

• 4+ in a healthcare setting [Required]
• Experience in Medical Staff or Credentialing [Required]
• 1+ year of leadership experience [Required]
• Experience in leading organization change [Preferred]

• Certified Provider Credentialing Specialist (CPCS) [Required] OR Certified Professional Medical Staff Management (CPMSM) [Required]

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Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.