Mgr, Rehab Business Office

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Location: 600 COurtland St Orlando 32804, with a need to travel to Polk, Celebration, Kissimmee, Winter Garden, Clermont, Minneola, Apopka and Dr Phillips.
• Schedule: Monday to Friday, 8am-5pm but flexible to needs 
• Manages Registration Representatives and scheduling departments across multiple sites or programs.
• Acts as a liaison between clinical and administrative partners, addressing complaints and concerns promptly.
• Proactively identify process improvement opportunities and collaborate with clinical partners to resolve issues and improve workflows.
• Facilitates efficient department operations by managing staffing assignments and callouts to ensure coverage of front offices and scheduling teams as needed.
• Approves refunds, write-offs, and account adjustments, keeping the Director informed.
• Monitor billing accuracy, productivity standards, and collection performance and facilitate supplementary education or training when appropriate.
• Reviews performance and collections reports and communicates outcomes to the team and leadership.
• Holds self and staff accountable for individual and team goals and collaborates with clinical leaders for team approach.
• Performs other duties as assigned

• Proficient time management skills [Required]

• Self-motivated, proactive and results-oriented [Required]

• Intermediate computer skills and knowledge of Microsoft Office [Required]

• Ability to read, write, and speak conversational English effectively [Required]

• Ability to communicate effectively in written, verbal, and electronic formats [Required]

• Associate's [Required]

• Bachelor's [Preferred]

• N/A

• 2+ healthcare, outpatient rehab, pre-access, patient access, hospital or business office, or physician practice office [Required]

• An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:  

• Associates degree AND 2+ years of experience OR 

• High School Grad or Equiv AND 4+ years of experience.

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.