Network Access Center Specialist

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Hybrid with in-office days in Tampa, FL

• Verifies patient data and insurance to ensure it is updated for accurate billing.
• Handles patient concerns or refers them to administration appropriately.
• Accesses and complete referrals in designated work queues for assigned specialty.
• Fills patient cancellation slots efficiently to keep schedules booked for practitioners.
• Builds relationships with patients, consumers, and co-workers in a virtual setting.
• Meets daily, weekly, and monthly qualitative and quantitative performance metrics.
• Trains effectively in multiple and complex scheduling processes.
• Accurately schedules patients for medical office visit appointments and hospital procedures.
• Transfers callers to appropriate departments or locations when necessary.
• Registers new patients by inputting demographic and insurance information.
• Other duties as assigned.

• Proficient with computer programs: Email, PowerPoint, Excel, Word. [Required]
• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients. [Required]
• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task. [Required]
• Ability to deal with data that is of a sensitive and confidential nature. [Required]
• Ability to work independently and in a team environment. [Required]
• Displays professional interactions with all levels of internal and external patients’/customers as demonstrated by work history and interview process. [Required]
• Excellent verbal and written communication skills. [Required]
• Certified in effective scheduling of designated service lines and specialties. [Required]
• Comprehension of medical terminology and procedures for designated specialties. [Required]
• Understanding of insurance verification and authorization processes. [Required]
• Knowledge of EPIC EHR. [Preferred]

• High School Grad or Equiv [Required]

• 1+ medical office or medical call center setting experience. [Preferred]
• Previous customer service experience. [Required]

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.