Patient Accounts Specialist

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Registers patients by collecting and processing accurate demographic and insurance information.
• Verifies eligibility and insurance benefits, obtaining necessary authorizations.
• Creates price estimates based on patient’s insurance and test/procedure.
• Collects upfront payments, including co-pays, deductibles, and other fees.
• Remains current on insurance knowledge and changes, adapting to new policies and procedures.
• Communicates honestly with patients, families, and team members, resolving issues as they arise.
• Works cooperatively within the work group and with service lines to support departmental goals.
• Suggests new procedures to improve the quality and quantity of work processed.
• Demonstrates and promotes high standards for quality and productivity, focusing on improving results.
• Attends all training meetings to stay up to date with new policies, procedures, and implementations.
• Supports the goals of the entire Patient Access department and works to improve employee satisfaction scores.
• Other duties as assigned.

• Medical Terminology [Preferred]
• Experience in Customer Service related field [Preferred]
• •Experience working with Insurance [Preferred]

• Associate [Preferred]
• High School Grad or Equiv [Required]
• Technical/Vocational School [Preferred]

• N/A

• 1+ of position-related experience [Required]
• No previous experience is required [Required]

• N/A

• N/A

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.