Patient Navigator Manager

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Supervises the Consumer Navigation process to ensure proper protocols are followed, emphasizing continuous improvement and teamwork, and providing ongoing feedback with focused action steps for areas of improvement.
• Completes all review, data submission, and reporting activities timely based on consumer referral data and creates action plans to improve outcomes.
• Rounds on staff regularly to understand the perception of services and provides feedback to enhance patient navigation processes.
• Addresses potential service issues and collaborates with appropriate departments for timely issue resolution.
• Drives customer service initiatives by focused enhancement of care navigation processes.
• Works closely with and communicates with clinical leaders across the hospital. Collaborates on physician onboarding and operational processes.
• Participates in hospital committees and integrates appropriate hospital protocols and processes into daily activities.
• Enforces and complies with state, federal, and other regulatory and compliance requirements.
• Monitors consumer satisfaction outcomes based on referrals and ED admissions monthly and reports analyzed trends to the executive team, including action plans. Develops, creates, and maintains policies and procedures, as well as standard work for all areas of oversight.
• Other duties as assigned.

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.