Patient Services Representative

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Greets patients to complete check-in/out process.
• Obtains demographic and financial information for scheduling/registration process.
• Collects payments for co-pays, self-pay, and additional balances.
• Answers Five 9 calls in a timely manner and completes queue call backs.
• Assists with completing prior-authorizations for in-office and hospital procedures.
• Assists with WQ's and On Base. Performs additional administrative duties as needed.
• Provides great customer service to all patients, staff, and vendors within the organization. Other duties as assigned.

• Medical Terminology [Required]
• Epic Knowledge [Required]
• Typing/Data Entry [Required]
• Medical Terminology [Preferred]
• Epic Knowledge [Preferred]
• Typing/Data Entry [Preferred]
• Insurance Verification [Preferred]
• Prior-Auth Experience [Preferred]
• Multi-tasker [Preferred]

• High School Grad or Equiv [Required]

• High School Diploma

• 1+ year of experience in healthcare [Required]
• 3+ years' experience in healthcare registration and insurance process [Preferred]

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.