Practice Manager- Family Medicine

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Manages offices in a cost-effective, efficient manner assuring that staff provides high quality care in a courteous and friendly atmosphere.

• Oversees the start-up of new physician practices, including newly recruited physicians and established community physicians, and assists with credentialing activities.

• Coordinates, monitors, and improves the operations of each practice, including flow management, documentation, training, staffing, and oversight of all provider practice operations.

• Coordinates the hiring process for practices, completes performance evaluations timely, and is involved in employee counseling, coaching, and termination per policy.

• Provides orientation for new employees and ensures compliance with department policy and procedure, maintaining high levels of employee engagement and job performance.

• Maintains current job descriptions and completes performance evaluations for each staff position in assigned practices, ensuring competency of staff.

• Participates in the preparation of operating, salary, and capital budgets, maintaining compliance with those budgets and the productivity standard set for the departments.

• Supervises, schedules, coordinates usage, and assigns duties to all employees, ensuring department coverage.

• Reviews appropriate policies and procedures periodically and makes recommendations to assure continued compliance with current regulations.

• Assists in the development and implementation of written policies and procedures that govern the operations of the practices, including policies on the patient’s right to quality of life and care.

• Proactively evaluates the effectiveness of programs and processes affecting teamwork.

• Provides oversight and is responsible for practice revenue cycle management, including up-front collections, correct use of modifiers, and physician coding for “Clean Claim” processing.

• Performs other duties as assigned.

• Knowledge of medical technology and terminology Required

• Knowledge of front office tasks and systems Required

• Knowledge of organization policies and procedures Required

• Skilled in customer service Required

• Skilled in interpersonal, oral, and written communication Required

• Proficiency in Microsoft Office programs (Excel, Word, Outlook, PowerPoint, etc.) Required

• Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines Required

• Ability to develop and maintain positive working relationships with team members and other stakeholders/customers Required

• Ability to develop and implement strategic planning and management Required

• Some experience in finance and accounting skills with regards to the oversight of a departmental budget Required

• Knowledge of accounting systems, hospital and physician insurance billing and collecting Required

• Knowledge of Physician Coding and billing, TJC requirements and local, state, and federal regulations Required

• Skills in planning, organizing, and supervising; demonstrated ability in initiative, judgment, problem-solving, and decision-making Required

• Management of multiple practices and effective revenue cycle management Required

• Limited proficiency in data analytics Required

• Electronic Health Record (EHR) superuser Required

• Ability to have or gain knowledge of population health management strategies Required

• Supervisory experience in a hospital or medical practice setting Required

• Ability to manage staff and operations to ensure delivery of optimal patient care Required

• Bachelor's Required

• 2+ years of supervisory experience in a physician practice Preferred

• Billing and coding experience in a physician practice Preferred

• Patient care experience in a physician practice Preferred

• An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:

• Bachelors degree AND no experience OR

• Associates degree AND 2+ years of experience OR

• High School Grad or Equivalent AND 4+ years of experience.

• Basic Life Support - CPR Cert (BLS) Required

• Certified Medical Office Manager (CMOM) Preferred

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.