Print Services Traffic Coordinator

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Responsible for overseeing the daily operations of processing all print requests. This position provides quotes to customers and coordinates jobs with the Print Services production team. Additionally, this role completes all requests, obtains approvals, and processes requests into production. In addition, this position actively participates in outstanding customer service. Additionally, this role maintains relationships that are equally respectful to all. Ensures efficient and accurate completion of print jobs.

• Manages and utilizes the Print Services’ workflow management system to monitor workflow, establish job priorities, and create daily production schedules.
• Serves as an implementation support and trainer for the Print Services order management system
• Activates accounts in order management system for users to access the online ordering site.
• Creates catalog items in the order management system for client ordering processes and maintains the catalogs.
• Serves as a consultative partner across the system, advising on print specifications, cost efficiencies, and creative alternatives to best meet project goals.
• Evaluates and determine the optimal production path (in-house or outsourced) for incoming jobs based on equipment capabilities, turnaround time, and geographic location of the requestor.
• Coordinates orders with outside vendors by being knowledgeable about print requirements.
• Escalates complex or brand-sensitive projects to leadership, marketing, or branding approval when appropriate.
• Assists in processing all requests, from creation to production.
• Provides accurate and timely quotes to customers
• Maintains accurate records of RX scripts printed by AH Print Services and prepares monthly reports for the state health department.
• Assists in the reconcilement of charges (IDTs) for all print jobs.
• Operates all production print equipment as needed
• Supports monthly operational reporting and analytics for print volumes, turnaround times, vendor utilization, and cost savings.
• Other duties as assigned.

• Able to work independently and in a team environment under deadline pressure; handle multiple projects simultaneously and prioritize work effectively. [Required]
• Excellent organizational and time management skills. [Required]
• Able to adapt to changes and remain calm to meet ever-changing and last-minute print requests. [Required]
• Basic working knowledge of InDesign, Illustrator, Photoshop, Acrobat, Adobe Suite and familiar with industry quality standards such as SNAP/GrayCol to ensure print quality. [Required]
• Ability to visually inspect electronic files and printed products for meeting acceptable quality standards and make effective decisions quickly to ensure smooth production processes. [Required]
• Thorough understanding of printer and finishing equipment capabilities. [Required]
• Excellent verbal and written communication skills. [Required]
• Detail and accuracy oriented. [Required]
• Excellent interpersonal skills in working closely with press operators, artists, internal customers, outside vendors, and division supervisors/managers. [Required]
• Ability to make ready jobs, impose and operate high-speed BW and or Color digital printers. [Preferred]
• Working knowledge of computer systems and application software. [Preferred]

• High School Grad or Equiv [Preferred]
  

• in a healthcare-related field
  

• 3+ years of experience in a fast paced print production environment [Required]
• Direct experience utilizing PC and/or Macintosh operating systems and Microsoft software, including Word, Excel and Publisher [Required]
  

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.