Program Performance Manager

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Identifies process optimization opportunities and develops standardized policies to support organizational goals.

• Collaborates with cross-functional teams and leadership to align strategies, ensure seamless operations, and drive continuous improvement.

• Utilizes advanced analytics and tools to create performance dashboards and drive improvement.

• Develops and maintains a comprehensive performance management system focused on quality, utilization, cost, and escalations.

• Establishes and manages action plan processes to ensure timely and effective remediation strategies.

• Collaborates with executives and leaders to define accountability measures and integrate them into operational workflows.

• Implements and maintains a tracking system to document remediation and accountability activities for teams.

• Partners with Governance to align performance management systems with operations.

• Collaborates with Operations leadership to support system integration and AdventHealth platforms.

• Oversees performance management capabilities in partnership with Operations to support efficient performance workflows.

• Leads initiatives related to performance practice management in coordination with leadership teams, finance, and operations.

• Manages performance programs and integrates them into operational workflows.

• Performs other duties as assigned.

• Strong project management and process engineering skills. [Required]
• Excellent communication, negotiating, and collaborating abilities. [Required]
• Proficiency in data analysis, interpretation, and business analytics. [Required]
• Strategic thinking and a keen understanding of healthcare value across specialties. [Required]
• Ability to lead cross-functional teams and collaborate with executives. [Required]
• Demonstrated skills in advanced use of Microsoft Excel for analysis and data manipulation. [Required]

• Bachelor's [Required]
• Master's [Preferred]

• in healthcare administration, Business, or related field
• in healthcare administration, Business, or related field

• 4+ in healthcare [Required]
• Experience with data-driven performance management and strategic planning [Preferred]
• Familiarity with CRM architecture, provider incentives, and healthcare technology applications [Preferred]

• N/A

• Six Sigma Green Belt Certification (CSSGB) [Preferred]
• Change Management Certification (PROSCI) [Preferred]

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.