Referral Care Coordinator

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Answers phones and directs calls to the appropriate recipients.
• Schedules appointments efficiently and effectively.
• Enters accurate demographic and financial information and updates each visit.
• Verifies eligibility and identifies and uploads insurance information.
• Collects and sorts faxes, scans documents, and ensures all needed documents and authorizations are completed and signed.
• Checks that reappointments have been scheduled by clinical staff and calls patients to remind them of their upcoming visits.
• Responds professionally and effectively to questions from external sources (patients and health plan representatives) and internal sources (providers and clinic staff).
• Follows rules and regulations as described in the Employee Handbook and clinic procedures, as well as policies in the Rural Health Clinic Manual and Patient Care Policies.
• Exhibits excellent customer service and works with a sense of urgency.
• Attends ongoing organizational and leadership training to improve leadership and supervisory skills.
• Maintains consistent and dependable attendance and is accessible and responsible to patients, providers, owners, directors, team leaders, and staff.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent Computer Skills with Fast Data Entry [Required]
• Proficient in using FMC Practice Management and Electronic Medical Record Software [Required]
• Proficient in using WORD and Excel [Required]
• Impeccable customer relations skills [Required]
• The referral coordinator is friendly and professional actions, domineer and tone are vital in this role. [Required]
• Ability to work a multi-line phone [Required]

Education:

• High School Grad or Equiv [Required]

Field of Study:

• 2-year college degree

Work Experience:

• 2+ job experience preferably in a medical practice [Preferred]

Physical Requirements: (Please click the link below to view work requirements)

• Physical Requirements - https://tinyurl.com/23km2677

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.