Registered Nurse Virtual Care

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Responsible for coordinating care, educating clients, and providing protocol-driven interventions within the scope of practice to influence clinical and whole health outcomes. This position involves a collaborative approach to delivering and coordinating healthcare services to a defined population across the continuum. This role includes virtual assessment of healthcare needs, collaboration and coordination with healthcare providers, and development of a care plan with accurate documentation. In addition, this position provides exceptional customer service, anticipates and meets consumer needs, and treats all consumers and colleagues with dignity and respect. Additionally, this role works collaboratively with colleagues to achieve quality and performance standards. Responsibilities for this role include maintaining a working knowledge of service offerings, workflows, and necessary technologies.

• Provides courteous responses and excellent customer service when fielding inquiries from consumers, clinic staff, physicians, colleagues, and leaders.
• Actively works with staff and supervisors to achieve established performance metric standards.
• Maintains knowledge of services and AdventHealth offerings to properly direct inquiries when outside of service’s scope.
• Demonstrates excellent customer-care skills and provides virtual clinical care within the nursing scope of practice.
• Utilizes critical thinking skills and decisive judgment to provide triage to symptomatic consumers in accordance with scope of practice.
• Elicits questions, concerns, and information from callers to assess symptoms, determine acuity, identify appropriate algorithm/protocol, and develop patient care plans and follow-up.
• Provides professional advice, education, and options based on assessment, established algorithm/protocol, and clinical judgment; escalates interactions to emergency response services when appropriate.
• Provides referrals to healthcare providers and community resources when appropriate; assists with follow-up or appointment scheduling when needed.
• Utilizes proper escalations when issues arise.
• Adheres to all established workflows, scripting, and department greetings.
• Documents all interactions and consistently updates consumer records in the relevant technology system(s).
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Personal commitment to the mission and values of AdventHealth. [Required]
• Strong attention to detail and ability to take initiative to resolve inquiries and issues [Required]
• Demonstrated personal commitment to promoting and providing excelled customer service [Required]
• Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues [Required]
• Exhibits desire to continuously learn, improve service delivery, and work in a team environment [Required]
• Ability to listen and document notes simultaneously [Required]
• Maintains high energy and positive attitude [Required]
• Adapts quickly to change and balances multiple priorities in a fast-paced environment [Required]
• Demonstrates regular, consistent and punctual attendance [Required]
• Effective communicator in English, both orally and in writing [Required]
• Ability to type at a speed of 45 words per minute, at minimum [Required]
• Proficiency in Microsoft Suite programs and Adobe [Required]
• Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems [Required]
• Bilingual in English/Spanish [Preferred]

Education:

• Associate's of Nursing [Required]
• Bachelor's of Nursing [Preferred]

Work Experience:

• 2+ Clinical nursing experience [Required]
• 1+ virtual care monitoring or care experience [Preferred]

Licenses and Certifications:

• Registered Nurse (RN) [Required]
  
  Physical Requirements: (Please click the link below to view work requirements)
  Physical Requirements - https://tinyurl.com/msy4mja2

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.