RN Patient Advocate

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Helps patients access necessary healthcare services and resources, including financial assistance and community support. 
• Mediates and resolves conflicts between patients and healthcare providers or institutions.
• Collects and documents patient complaints and grievances, following up to ensure resolution.
• Collaborates with healthcare teams to improve patient care and satisfaction.
• Advocates for patient safety and quality care, identifying and addressing potential issues.
• Participates in performance improvement initiatives and policy development to enhance patient advocacy services.
• Provides emotional support and empathy to patients and families during difficult times.
• Maintains confidentiality and adheres to ethical standards in all interactions.
• Provides support and guidance to patients and their families, helping them navigate the healthcare system.
• Communicates effectively with patients, families, and healthcare providers to ensure patient needs and concerns are addressed.
• Educates patients about their rights and responsibilities within the healthcare system. 
• Assists patients in understanding their medical conditions, treatment options, and care plans. 
• Other duties as assigned.

• Ability to read, write and follow instructions in English.
• Good oral communication skills.
• Excellent customer service skills.
• Excellent organization and people skills. [Required]
• Computer skills in Microsoft Office [Preferred]
• Customer service experience within a digital environment
• Basic knowledge of navigation in a patient electronic medical record [Preferred]

• Bachelor's of Nursing [Preferred]

• 2+ of experience in nursing [Required]
• Demonstrated experience in customer service [Required]

• Registered Nurse (RN) [Required]
• Basic Life Support - CPR Cert (BLS) [Required]

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.