Security Concierge Guest Ambassador

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Greets all guests warmly and provides accurate directions for patients and visitors. Facilitates the guest check-in process using security management procedures to ensure proper identification. Exemplifies World Class Service by being attentive and responsive to guest requests, creating memorable experiences. Projects an approachable and professional image in personal appearance, manner, and demeanor. Builds lasting relationships with vendors providing services to guests. Acts as a liaison between vendors and guests requesting services. Effectively multitasks and navigates multiple computer systems, applications, phone lines, patient schedules, and other information with proficiency. Answers outbound and inbound calls from guests and internal team members. Communicates effectively with patients and ancillary departments to ensure efficient flow. Works closely with escort volunteers stationed at the front desk. Maintains a clean and organized work environment. Other duties as assigned.

• Ability to use discretion when discussing personnel/patient related issues that are confidential in nature. [Required]

• Ability to be responsive to dynamic matrix of hospital needs and act accordingly. [Required]

• Self-motivation, quick thinking and problem-solving abilities. [Required]

• Proficiency in performance of computer knowledge including Microsoft Outlook and Excel. [Required]

• Proficiency in Internet searching functions and basic math functions. [Required]

• Capability in communicating professionally and effectively in English, both verbally and in writing [Required]

• Communicate professionally and effectively in English, both verbally and in writing [Preferred]

• Ability to speak and read (English/Spanish) [Preferred]

• Associate [Preferred]

• High School Grad or Equiv [Required]

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Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.