Senior Service Representative Urgent Care

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Obtains client information for worker’s comp and corporate accounts, verifies authorization, and services requested.
• Verifies insurance eligibility and determines accurate up-front collection amounts.
• Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel.
• Verifies diagnosis and procedural codes are entered into the Electronic Medical Record (EMR).
• Participates in departmental performance improvement initiatives.
• Other duties as assigned.
• Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
• Drives customer service initiatives by creating and owning the patient experience.
• Answers telephone, responds to patient questions/concerns, and handles various job tasks simultaneously to ensure prompt and accurate resolution.
• Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data.
• Communicates with patients or their guarantors to obtain demographic, employment, insurance, and current medical condition information for accurate registration.

• Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements
• Ability to operate a computer, copier, fax, and scanner
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds
• Ability to request and collect co-pays and outstanding balances

• High School Grad or Equiv [Required]

• in Business Administration Health Service Administration, Finance, Education or related field
• in Business Administration, Health Service Administration, Finance, or related field

• Previous customer service experience [Preferred]
• Prior pediatric experience (for Kids Urgent Care Centers) [Preferred]

• N/A

• Cardiopulmonary Resuscitation (CPR) [Preferred]

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.