Sr Manager Patient Experience

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Shift Needed: Monday-Friday, 8 am- 4:30 pm

• Leads the creation and execution of campus PX action plans by translating divisional and enterprise priorities into measurable local outcomes.
• Participates in rounding to capture real-time feedback from patients and families and shares PX data during daily huddles to ensure care teams have visibility into patient experience outcomes.
• Coaches and develops the care teams (all frontline staff including nurses, APPs, physicians, front-desk associates, technicians, social workers, and volunteers) through skills labs and real-time feedback.
• Promotes a PX-first culture across the campus by celebrating wins, amplifying positive patient and family feedback, and recognizing frontline staff for their commitment to patient experience excellence to PX.
• Fosters cross-departmental collaboration to embed PX strategies into daily operations, while gathering and integrating patient, family, and workforce feedback into planning and improvement efforts.
• Co-designs improvement initiatives in partnership with patients, families, and the workforce, prepares leaders for presentations at monthly governance meetings, and consults with campus executive leadership to execute comprehensive PX priorities.
• Performs other duties as assigned.

• Bachelor's degree [Required]
• Master's degree [Preferred]

• 3+ years of healthcare/hospital experience [Required]  
• 1+ years leadership experience [Required] 
• Experience with process improvement methodologies such as Lean, Six Sigma, PDSA or Design Thinking [Preferred] 

• An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement: 
• Bachelor's degree AND 3+ years relevant experience [Required] OR 
• Associates degree AND 5+ years relevant experience [Required] OR 
• 7+ years relevant experience [Required] 

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.