Supervisor- Consumer Access

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Ensures team members are oriented to the department at the time of hire.

• Initiates and assumes responsibility for new tasks independently as appropriate and as delegated.

• Oversees daily financial clearance operations for assigned region/division to ensure timely and accurate processing of patient accounts.

• Stays up to date with payer guidelines, managed care changes, and relevant portals; communicates updates to the team.

• Trains and evaluates team members, coordinating and setting up schedules for training and education sessions.

• Audits team performance and educate staff to maintain high accuracy standards and reduce denials and write-offs.

• Monitors the department’s work for accuracy and workflow.

• Conducts team performance management, including scheduling, time tracking, mentoring, progressive discipline, and competency completion.

• Maintains rapport with ancillary departments and works with Talent Acquisition for staffing needs.

• Other duties as assigned.

• Mature judgement in dealing with patients, physicians, and insurance representatives

• Intermediate knowledge of Microsoft programs and familiarity with database programs

• Ability to operate general office machines such as computer, fax machine, printer, and scanner

• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion

• Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques

• Ability to manage diverse personalities

• Ability to adapt in ever changing healthcare environment

• Ability to follow complex instructions and procedures, with a close attention to detail

• Adheres to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies

• Exceptional customer service skills

• Advanced understanding of insurance knowledge and benefits

• Advanced understanding of hospital electronic medical report (EMR) system

• Basic medical terminology

• Must be able to read, write, and speak conversational English

• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties

• Intermediate medical terminology

• Bilingual – English/Spanish

• Typing skills equal to 35 words per minute and must have excellent telephone etiquette

• Excellent listening skills and problem solving techniques

• Assertive and proven collections experience for high dollar balances and educates the team in best practices in delivering superior customer service to our patients

• Self-motivator, quick thinker in terms of dealing with a high volume of patient inquiries, correspondence and effectively manage verbal or written complaints

• Proficiency in performance of basic math functions, capability of communicating professionally with an acceptable use of English and spelling

• Associate Preferred

• High School Grad or Equiv Required

• in Business, Accounting, Finance, Health Administration, Nursing, or another related field

• 2+ customer service experience Required

• 2+ direct patient access Preferred

• 2+ revenue cycle experience Preferred

• Certified Healthcare Access Associate (CHAA) Preferred

• Certified Revenue Cycle Rep (CRCR) Preferred

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.