Supv, Front Desk & Office

Responsible for all duties associated with office support services and supervision of non-licensed personnel in the day to day operation of the agency. 

Demonstrates effective administrative skills in planning, organizing, and implementing work assignments and projects, meeting goals and guidelines outlined for the area. 

Supervises and assists with scheduling of patient services, and coordination of admission assignments with intake and clinical staff. 

Coordinates services for maximum customer satisfaction. 

Supervises and assists with insurance precertification and authorization for all referrals/episodes of care and data entry of patient’s demographic and referral information. 

Supervises and assists with providing support to HCS team for Management of Information services, medical record maintenance and medical supplies. 

Supervises and assists with payroll and billing duties in Accounts Payable/Payroll and Billing/Collections. 

Assists with interview process.  Assures thorough orientation process for new non-licensed employees. 

Participates in disciplinary counseling and completes documentation of this observation in a formal process. 

Exhibits the ability to work with others building positive relationships between subordinates, peers, and supervisors. 

Assists with answering of telephones. 

Participates in Performance Improvement program. 

Trains volunteer and front office staff. 

Responsible for all patient medication orders and follow up with drug companies to ensure receipt of orders and delivery. 

Responsible for patient discharge and scheduling in addition to patient referrals and out of office appointment scheduling.  

Development and maintenance of protocols and procedures related to front office operations. 

Coordinates with staff and volunteer providers to make sure all needs are met for patient safety and service delivery.  

Other duties as assigned.