Operational Excellence Manager - Merchant Operations

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

The Merchant Operations (MOps) Excellence team is the backbone of our first-line defense (CDD, Credit Risk, Fraud, AML). As our product suite and global regulations evolve, the "compliant journey" becomes increasingly complex.

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• You thrive in the "real work" of migrations and coordination. You prefer tangible results and operational stability over theoretical project plans.

• You take full accountability for the long-term success of an integration, not just the delivery date. You don't wait for instructions; you identify gaps and close them.

• You can navigate a complex, fast-paced environment and communicate clearly with both technical product teams and operational leads.

•  You can create structure where it doesn't exist and are not afraid to make calls when faced with complex, cross-functional challenges.

• A highly organized individual with a strong ability to manage multiple projects simultaneously and prioritize effectively.

• You have 4+ years of experience in operations, project management, product launches, or enablement- ideally within AML, Scheme Ops, CDD, Fraud, or Credit Risk.

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.