Technology Support Specialist (Temporary)

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OtherSupport Specialist

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Quick Summary

Key Responsibilities

Tier 2 technical support & escalations (60%) Deliver high-touch in-person (LA) and remote support; triage, troubleshoot, and coordinate escalations for VIP users.

Technical Tools

OtherSupport Specialist

Work Locations: With the exception of some select roles that have In-Office requirements, most temporary or third party payroll workers should expect to work remotely, unless otherwise discussed.

Responsibilities

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→Tier 2 technical support & escalations (60%)

Deliver high-touch in-person (LA) and remote support; triage, troubleshoot, and coordinate escalations for VIP users.

→Endpoint readiness & documentation (20%)
Keep endpoints compliant and supportable; create and maintain clear documentation to reduce repeat requests (“shift left”).
→Quality & reporting (10%)
Meet SLAs, KPIs, and CSAT with strong ticket quality; use our ITSM tool to report trends and share insights with leadership.
→Training, onboarding & projects (10%)
Support onboarding and user training; assist with local office initiatives and broader IT projects.

Requirements

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Windows 11 and macOS
Microsoft 365 / Office 365
Active Directory / Azure AD
Endpoint management: Intune/SCCM and JAMF
ITSM ticketing systems: Freshservice, ServiceNow, or similar
Business applications: Microsoft Office, Teams, Zoom, Box, OneDrive, Parallels
3–5 years of experience in an IT support role

Confident, professional support for executives and VIP users
Strong customer mindset with a drive to improve the experience
Ability to thrive in a fast-paced environment by prioritizing and multitasking
Clear ownership, seeing issues through to full resolution
Prompt, accurate communication with users and third-party partners
Strong organization, planning, and follow-through

Nice to Have

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ITIL V4 Certification | Microsoft Certification | Mac Certification
Experience working in broadcast/media

Please note project assignment associates are engaged to provide service to A+E Global Media on a temporary basis in connection with a specific project. Project assignment associates are hired and employed through a third-party vendor with a duration/tenure of no longer than eighteen (18) months.

What We Offer

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Contract Hourly Pay Rate: $40.00

The pay rate displayed serves as a good faith estimate for this role.

Compensation for the role will be based on a number of different factors

such as a candidate’s qualifications, skills, competencies, location, and

experience. Learn more at www.aegm.com/careers.

A+E Global Media proudly provides equal employment opportunity for all employees and job applicants, and makes employment decisions consistent with this principle. The company’s employment actions and decisions – including recruitment, hiring, training, promotion, demotion, compensation, transfer, layoff, and termination – are made without regard to an employee’s race, color, religion, creed, age, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding, and related medical conditions), gender, sexual orientation, gender identity, gender expression, marital status, alienage or citizenship status, physical and/or mental disability, medical condition, family and medical leave status, genetic information, military or veteran status, or any other characteristic protected by applicable law.
A+E Global Media is a joint venture of the Hearst Corporation and The Walt Disney Company.
We are proud to be an Affirmative Action/Equal Opportunity Employer/Disabled/Veterans.