Remote Customer Service Representative

Pay includes $16.00 base and monthly bonus eligibility.

***You must live in Alabama to be eligible for this position.***

We’re hiring Customer Service & Solutions Advisors to support customers for a leading telecommunications provider.

Customers may use automated or AI-assisted support before reaching you, so you’ll focus on conversations that require problem-solving, empathy, judgment, and personalized solutions.

• →Listen, ask questions, and uncover what customers really need
• →Research and resolve account, billing, service, device, and technical concerns
• →Troubleshoot issues requiring additional support
• →Recommend and sell products, services, upgrades, or additional lines based on customer needs
• →Confidently handle frustrated or challenging customers
• →Help retain customers by finding solutions that address their concerns
• →Navigate multiple systems and resources to resolve customer concerns
• →Work toward established customer experience and performance goals

• Enjoy helping people and solving problems
• Communicate confidently and professionally
• Think critically and ask good questions
• Are comfortable recommending and selling products and services
• Are motivated by goals and results
• Can remain professional during challenging conversations
• Are comfortable with technology and learning new systems including Ai assisted tools
• Are dependable and open to coaching and feedback

• Work at home phone-based customer support environment.
• Distraction-free work space with 4 walls and a door, no electronics, people, pets, noise, etc.
• Ability to work scheduled shifts, including occasional overtime based on business needs.
• Company Provided equipment
• Candidate must have cable or fiber optic internet service provider and ability to plug equipment directly into a modem (No WiFi)