Customer Experience Specialist

AgelessRx is a first-of-its-kind, longevity-focused telehealth platform with an e-commerce component. Our mission is to collectively give people millions of extra healthy years, so everyone can enjoy more of what they love in a world where people are empowered to live as long as they want. We believe aging should no longer be treated as a dreadful inevitability, but instead, as a puzzle that can be solved, a fight that can be fought – just as a disease with a cure. Through our free-to-use platform, we offer trusted, data-driven longevity solutions and scientifically backed prescription therapies to help safely lower the risk of age-related diseases. 

• Become an AgelessRx product expert by supporting and educating customers on their longevity journey 

• Complete additional subject matter expertise training, as assigned 

• Answer prospective and current patient inquiries timely, efficiently, and thoroughly to maximize satisfaction 

•  Assist patients in achieving successful outcomes by obtaining feedback, providing advanced product/service support, and/or partnering with medical providers   

• Proactively identify patient inquiries that require clinical and/or provider insight, and escalate accordingly 

• Assist with developing and improving the customer experience infrastructure 

• Help develop and improve company processes and internal CX efficiency 

• Partner with pharmacy partners and necessary vendors to ensure prescriptions and/or services are delivered on time 

• Assist with updating patient medical records, as needed 

• Participate in departmental growth experiments to further our service offerings, as needed 

• Provide administrative support for various medical initiatives, including small clinical trials 

• Minimum 2 years in a client facing role 

• Certified health coach certification (such as NBHWC) or previous education and/or experience with a health coaching program  

• Education and/or professional experience in health, wellness, or a related field 

• Excellent verbal and written communication skills 

• Excellent organizational skills and exceptional attention to detail   

• Strong problem-solving skills 

• Ability to work both independently and as a member of a team 

• Ability to manage time effectively while handling multiple tasks 

• Ability to work consistently between the hours of 11am and 8pm EST, Monday through Friday 

• Interest in the anti-aging/longevity movement